Lead Customer Service Advisor

ZIGUP plc; Hoddesdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading provider of mobility solutions as a Lead Customer Service Advisor in Hoddesdon. This exciting role involves being the first point of contact for customers, ensuring a seamless experience while coordinating with the bodyshop and third parties. You will manage job files, provide updates, and handle payments, all while promoting a customer-focused environment. With a fantastic basic salary and a range of exclusive benefits, including uncapped bonuses, generous leave options, and well-being services, this position offers a rewarding career path in a growing industry. Be part of a dynamic team that values expertise and innovation.

Benefits

Uncapped monthly bonus schemes

23 days annual leave

Free life assurance

Exclusive vehicle-leasing schemes

Pension schemes

Well-being services

Discounts through Benefits App

Wagestream App for financial control

Investment in career progression

Qualifications

• Experience in a fast-paced customer-facing role within the automotive industry is essential.
• Professional appearance and customer focus are highly valued.

Responsibilities

• Coordinate the Bodyshop and prepare job cards and files.
• Provide vehicle progress reports and arrange courtesy cars.

Skills

Customer Focus

Problem-Solving

IT Literacy

Teamwork

Communication

Education

Full UK Driving Licence

Job description

We are excited you have visited our Careers page. We are seeking talented individuals who are excellent in their field of expertise and possess the skills necessary to help us meet future business challenges.

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Lead Customer Service Advisor

Reference: MAY20258397

Expiry date: 2025-05-20 17:30:00.000

Location: Hoddesdon

Benefits: A superb range of exclusive, colleague-only benefits and discounts

This is an exciting opportunity for a Lead Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists at our busy site in Hoddesdon. As the first point of contact, you will liaise directly with the customer, the bodyshop, and third parties to ensure an excellent customer experience.

Your responsibilities include coordinating the Bodyshop, preparing job cards and files, maintaining an efficient filing system, providing vehicle progress reports, arranging courtesy cars, and collecting payments while ensuring security and insurance excess procedures are followed.

We value your interest and passion for our work. A professional appearance, customer focus, teamwork mentality, and IT literacy are appreciated. Problem-solving skills and the ability to escalate issues are advantageous, as is supporting retail sales development. Experience in a fast-paced customer-facing role within the automotive industry, such as dealership, accident repair, service, or sales, is essential. A full UK Driving Licence is also required.

Why choose FMG RS?

We offer a fantastic basic salary and much more:

• Uncapped monthly bonus schemes and guaranteed bonus during holidays
• Starting with 23 days annual leave, with options to buy or sell up to 5 days, plus public holidays and a birthday day off
• Free life assurance (x2 basic salary)
• Exclusive vehicle-leasing schemes
• Pension & Save-as-you-Earn schemes
• Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance
• A Benefits App with retailer discounts and cashback deals
• Wagestream App for financial control, discounts, and coaching
• Part of ZIGUP, a leading provider of mobility solutions across UK, Ireland, and Spain
• Reward opportunities through customer volume and bonus schemes
• Investment in your growth and career progression
• Growing industry presence with investments in EV capabilities, workshops, and training centers

Join the FMG RS family

With the best people in the industry, we believe no one else can do what we do as well as we can. So, what are you waiting for?

We are agile. We are experts. We are imaginative. We are reliable.