Lead Customer Service Advisor

ZIGUP plc; Hoddesdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Lead Customer Service Advisor at a leading Accident and Collision Repair specialist. In this dynamic role, you will be the first point of contact for customers, ensuring they receive exceptional service. You will coordinate the Bodyshop, prepare job cards, and manage customer interactions with a focus on teamwork and problem-solving. Join a growing company committed to innovation in the automotive industry, offering a fantastic salary and a range of exclusive benefits to support your career progression. If you are passionate about customer service and ready to make a difference, this role is for you.

Benefits

Uncapped monthly bonus schemes

23 days annual leave plus options to buy/sell

Free life assurance

Exclusive vehicle-leasing schemes

Pension & share schemes

Well-being services

Benefits app for discounts

Wagestream app for financial control

Opportunities to boost earnings

Investment in growth and career progression

Qualifications

• Experience in customer service roles within the automotive industry.
• Strong IT skills and ability to manage customer interactions.

Responsibilities

• Coordinate Bodyshop operations and maintain efficient filing systems.
• Liaise with customers and third parties for excellent service.

Skills

Customer Focus

Problem Solving

IT Literacy

Teamwork

Fast-paced Customer-facing Experience

Education

Full UK Driving Licence

Job description

We are excited you have visited our Careers page. We are seeking talented individuals who are excellent in their field of expertise and possess all the necessary skills to help us meet future business challenges.

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Lead Customer Service Advisor

Reference: MAY20258397

Expiry date: 2025-05-20 17:30:00.000

Location: Hoddesdon

Benefits: A superb range of exclusive, colleague-only benefits and discounts

This is an exciting opportunity for a Lead Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists at our busy site in Hoddesdon. As the first point of contact, you will liaise directly with the customer, the bodyshop, and third parties to ensure an excellent customer experience.

As the Lead CSA, you will coordinate our Bodyshop. Your responsibilities include preparing job cards and files, maintaining an efficient filing system, providing vehicle progress reports, arranging courtesy cars, and collecting payments, with attention to banking/security arrangements and insurance excesses.

We value interest and passion in our work. A professional appearance, customer focus, teamwork mentality, and IT literacy are essential. Skills in problem solving, escalation, supporting retail sales opportunities, and experience in fast-paced customer-facing roles in the automotive industry (dealership, accident repair, service, or sales) are required. A full UK Driving Licence is also essential.

Why choose FMG RS?

We offer a fantastic basic salary, along with many benefits:

• Uncapped monthly bonus schemes plus guaranteed bonus during holidays
• Starting with 23 days annual leave, with options to buy or sell up to 5 days, plus public holidays and a birthday day off
• Free life assurance (x2 salary)
• Exclusive vehicle-leasing schemes
• Pension & share schemes
• Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance
• Benefits app for discounts and cashback
• Wagestream app for financial control and benefits
• Part of ZIGUP, a leading provider of mobility solutions, offering security and variety
• Opportunities to boost earnings through bonuses
• Investment in your growth and career progression
• Growing company committed to EV and industry innovation

Join the FMG RS family

With the best people in the industry, we believe no one else can do what we do as well. So, what are you waiting for?

We are agile. We are experts. We are imaginative. We are reliable.