Host Leader - Reception Supervisor

Point A Hotels; London; On-site; GBP 30,000; Full time

Job summary

An established industry player in hospitality is seeking a Reception Host Leader to enhance guest experiences at their London location. This full-time role emphasizes outstanding customer service, effective communication, and a passion for creating memorable moments. Join a supportive team that values personal development and offers a friendly work environment. With opportunities for career growth and a rewarding recognition scheme, this position is perfect for those eager to make a positive impact in the hospitality sector. If you thrive in a dynamic setting and are driven by a desire to provide heartfelt service, this is the opportunity for you.

Benefits

Queensway Reward & Recognition Scheme

Annual Awards Ceremony

Professional Development Opportunities

Team Building Activities

Friends and Family Rates

33 Days Annual Leave

Qualifications

• Excellent customer service and problem-solving skills are essential.
• Must have a positive attitude and a passion for service.

Responsibilities

• Lead and engage with guests to ensure memorable experiences.
• Support team members with effective shift handovers.

Skills

Customer Service

Problem Solving

Communication

Teamwork

Leadership

Service Passion

Job description

Join to apply for the Host Leader - Reception Supervisor role at Point A Hotels

About Queensway

Queensway Group is a family-owned business founded by entrepreneurs, renowned for its warmth, sincerity, and quality of service. We invest in real estate, developing it into operating businesses in the hospitality sector, including coffee shops, hotels, residential properties, and a members' club. Our brands include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

About Point A

At Point A, we are defined by our mindset, not the market. We believe in thinking differently, using our resources innovatively, and challenging the status quo. Our commitment is to deliver heartfelt hospitality to all guests, regardless of their budget. Since 2017, this approach has contributed to our success as a hotel brand, and we seek passionate individuals to help us grow further.

The Role

We are seeking a Reception Host Leader to support our team and guests at Point A Hotel Liverpool Street. The primary focus is to ensure every guest has an unforgettable experience.

Key Requirements

• Ability to engage and lead
• Excellent customer service and problem-solving skills
• Outstanding communication skills
• Supportive team player with effective shift handovers
• Passion for service and creating memorable experiences
• Positive attitude and drive
• Desire for personal development
• Kindness, honesty, and care for the community
• Good industry understanding and a drive for excellence
• Imagination and business maximization skills
• Confidence to challenge the status quo

Must have the right to work in the UK and be able to commute to the property location.

We Offer

• Attractive salary for a 40-hour week contract
• Queensway Reward & Recognition Scheme
• Annual Awards Ceremony in London
• Friendly and supportive work environment
• Opportunities for professional development and career growth
• Group-wide career opportunities, including coffee houses and support offices
• Team building activities and social events
• Friends and Family Rates at all properties
• 33 days of annual leave

Position Details

Reception Host Leader, Full-time, £29,432 per annum

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Hospitality, Customer Service
• Industry: Hotels, Hospitality