Lead Customer Service Advisor

FMG Repair Services Limited; Hoddesdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Lead Customer Service Advisor with a leading Accident and Collision Repair specialist. This role is pivotal in ensuring exceptional customer experiences, coordinating the Bodyshop, and managing vehicle progress reports. You will thrive in a fast-paced environment, utilizing your problem-solving skills and customer focus to excel. With a fantastic salary and a range of exclusive benefits, including a generous annual leave policy and well-being services, this position offers growth opportunities within a dynamic team. Join a company that values its people and fosters development in a supportive environment.

Benefits

Uncapped monthly bonus schemes

23 days annual leave plus options to buy/sell days

Free life assurance

Exclusive vehicle-leasing schemes

Pension and save-as-you-earn share scheme

Well-being services

Retailer discounts and cashback deals

Financial control apps

Investment in development

Growth opportunities

Qualifications

• Experience in a fast-paced customer-facing role within the automotive industry is essential.
• Strong problem-solving skills and teamwork mentality are required.

Responsibilities

• Liaise directly with customers to ensure an excellent experience.
• Coordinate the Bodyshop and maintain an efficient filing system.

Skills

Customer Service

Problem-Solving

Teamwork

IT Literacy

Communication

Education

Full UK Driving Licence

Tools

Benefits App

Wagestream App

Job description

We are excited you have visited our Careers page. We are seeking talented individuals who are excellent in their field of expertise and possess the potential and skills necessary to help us meet future business challenges.

Position not right for you? Share it with someone you know.

Lead Customer Service Advisor

Reference: MAY20258397

Expiry date: 2025-05-20 17:30:00.000

Location: Hoddesdon

Benefits: A superb range of exclusive, colleague-only benefits and discounts

This is an exciting opportunity for a Lead Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists at our busy site in Hoddesdon. As the first point of contact, you will liaise directly with customers, the bodyshop, and third parties to ensure an excellent customer experience.

As the Lead CSA, you will coordinate our Bodyshop, prepare job cards and files, and maintain an efficient filing system. You will provide vehicle progress reports upon request, arrange courtesy cars, and collect payments, paying attention to banking/security arrangements and insurance excesses.

We value your interest and passion for our work. With a professional appearance, customer focus, teamwork mentality, and IT literacy, you will excel. Problem-solving skills, knowing when to escalate issues, and supporting retail sales development are advantageous. Experience in a fast-paced customer-facing role within the automotive industry (dealership, accident repair, service, or sales) is essential. A full UK Driving Licence is required.

Why choose FMG RS?

We offer a fantastic basic salary and much more:

• Uncapped monthly bonus schemes plus a guaranteed average bonus during holidays
• Starting with 23 days annual leave, with the option to buy or sell up to 5 extra days per year, plus public holidays and a day off for your birthday
• Free life assurance (x2 basic salary)
• Exclusive vehicle-leasing schemes
• Pension & save-as-you-earn share scheme
• Well-being services, including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance
• A Benefits App with retailer discounts and cashback deals
• Wagestream App for financial control over your pay, savings, discounts, and access to financial coaching
• Part of ZIGUP, a leading provider of mobility solutions across UK, Ireland, and Spain, offering volume, variety, and security
• Reward opportunities through customer volume and bonus schemes
• Investment in your development within FMG RS and the wider ZIGUP business
• Growth opportunities, including EV capabilities, workshops, and training centers

Join the FMG RS family

With the best industry talent within our group, we believe no one else can do what we do as well as us. So, what are you waiting for?

We are agile. We are experts. We are imaginative. We are reliable.