Lead Customer Service Advisor

TN United Kingdom; Hoddesdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a leading Accident and Collision Repair specialist in Hoddesdon for a Lead Customer Service Advisor. You will be the first point of contact, ensuring exceptional service while coordinating bodyshop operations. This role offers a dynamic environment where your passion for customer service will shine. With a competitive salary and a range of benefits, including uncapped bonuses, generous leave, and well-being services, this growing company is committed to your development and career progression. Join a team focused on innovation and customer satisfaction.

Benefits

Uncapped monthly bonus schemes

23 days annual leave

Free life assurance

Exclusive vehicle leasing schemes

Pension and share schemes

Well-being services

Retailer discounts

Wagestream app for financial control

Investment in development and career progression

Focus on EV capabilities and training

Qualifications

• Experience in a fast-paced customer-facing role within the automotive industry.
• Full UK Driving Licence is required.

Responsibilities

• Liaise with customers and ensure an excellent customer experience.
• Coordinate the Bodyshop and maintain an efficient filing system.

Skills

Customer Service

IT Literacy

Problem-Solving Skills

Retail Sales Development

Job description

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Job Reference:

851a97018cb5

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

This is an exciting opportunity for a Lead Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our busy site in Hoddesdon. As the first point of contact, you will liaise directly with customers, the bodyshop, and third parties to ensure an excellent customer experience.

As the Lead CSA, you will coordinate our Bodyshop, prepare job cards and files, and maintain an efficient filing system. You will provide vehicle progress reports upon request, arrange courtesy cars, and handle payments, including banking and security arrangements, and excesses on insurance policies.

We seek candidates with a passion for customer service, a professional appearance, and a customer-focused attitude. IT literacy, problem-solving skills, and the ability to support retail sales development are advantageous. You must have experience in a fast-paced customer-facing role within the automotive industry (dealership, accident repair, service, or sales) and a full UK Driving Licence.

Why choose FMG RS?

We offer a competitive salary and numerous benefits, including:

• Uncapped monthly bonus schemes and guaranteed bonuses during holidays
• Start with 23 days annual leave, with options to buy or sell up to 5 days, plus public holidays and a day off for your birthday
• Free life assurance (x2 salary)
• Exclusive vehicle leasing schemes
• Pension and share schemes
• Well-being services, including 24/7 GP, mental health support, physiotherapy, and health plans
• Retailer discounts and cashback deals via Benefits App
• Wagestream app for financial control and benefits
• Part of ZIGUP, a leading provider of mobility solutions with long-term security
• Opportunities for earnings growth through bonuses
• Investment in your development and career progression
• Growing company with a focus on EV capabilities and training