Lead Complex Care Manager – Community Services

Leaders in Care; Walsall; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Mileage paid for client visits

Company pension

Support from leadership team

Autonomy to develop services

Progression to regional leadership

Develop specialist community services

Job summary

Leaders in Care seeks a Complex Care Manager to oversee community-based packages for adults and children with complex needs. You will set up new services, ensure high standards, and work with clinicians, families and commissioners across the West Midlands and Shropshire.

You’ll lead care teams, supervise staff, and drive service improvement while managing on-call and rota coverage, with Autonomy to grow your own services.

Qualifications

• Strong experience within community or domiciliary care.
• Management or senior leadership experience within complex care.
• Hands-on knowledge of complex clinical packages (ventilation, tracheostomy, spinal injury, acquired brain injury or bowel care).
• Experience supporting complex care packages for adults and/or children.
• Knowledge of CQC requirements and person-centred care.
• Confidence working with families, clinicians, commissioners and MDTs.
• Strong leadership and problem-solving skills.
• Full UK driving licence and access to your own vehicle.
• Willingness to travel across the West Midlands and Shropshire.

Responsibilities

• Setting up and coordinating new complex care packages.
• Overseeing existing packages and maintaining high standards of care and compliance.
• Carrying out regular client visits across the West Midlands and Shropshire.
• Completing and signing off person-centred care plans.
• Working closely with clinicians and MDTs to review complex care packages.
• Building relationships with ICBs, local authorities and other commissioners.
• Preparing and submitting reports to commissioners.
• Leading, supporting and supervising care teams.
• Completing staff supervisions, appraisals and team meetings.
• Supporting rota management and ensuring packages remain appropriately staffed.
• Supporting safeguarding, incident management and service improvement.
• Participating in the on-call management rota.

Skills

Community care

Leadership

Complex care

Adults & children

CQC knowledge

Family engagement

Problem solving

Driving license

Travel flexibility

Job description

Leaders in Care seeks a Complex Care Manager to oversee community-based packages for adults and children with complex needs. You will set up new services, ensure high standards, and work with clinicians, families and commissioners across the West Midlands and Shropshire.

You’ll lead care teams, supervise staff, and drive service improvement while managing on-call and rota coverage, with Autonomy to grow your own services.