Hybrid Complex Care Coordinator — Rota & Field Lead

Secure Healthcare; Wolverhampton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free on-site parking

Training & development opportunities

Career progression opportunities

Job summary

Secure Healthcare Solutions in Wolverhampton is seeking a Complex Care Coordinator to manage rotas, supervise field teams, and ensure high-quality, compliant care for adults and children with complex needs.

The role combines office-based coordination with regular field visits across the West Midlands. A driving licence and car are essential as part of the duties, and there is a clear path to senior or management roles within a supportive team.

Qualifications

• Experience in care coordination or field supervision within healthcare.
• Strong knowledge of CQC compliance and care planning.
• Excellent communication and organisational skills.
• Ability to work under pressure and meet deadlines.
• Full driving licence and access to own vehicle.

Responsibilities

• Create and maintain staff rotas to ensure every client package is fully covered.
• Communicate daily with clients, staff, and the internal operations team to ensure smooth delivery.
• Conduct supervisions, Appraisals and Team Meetings
• Support with on boarding new care staff, ensuring all documentation is up to date and compliant.
• Address and resolve last-minute shift changes and emergencies with a calm, solution-focused approach.
• Liaise with families, healthcare professionals, and commissioners as required.
• Support in safeguarding, incident reporting, and service improvement processes.
• Attend MDT meetings and client reviews alongside the Complex Care Manager and Clinical Leads.
• Participate in the on-call rota (shared with the team) — 1 weekday evening and 1 weekend in 3/4.

Skills

Care coordination

Field supervision

Team leadership

CQC compliance

Communication

Organisation

Driving licence

Job description

Secure Healthcare Solutions in Wolverhampton is seeking a Complex Care Coordinator to manage rotas, supervise field teams, and ensure high-quality, compliant care for adults and children with complex needs.

The role combines office-based coordination with regular field visits across the West Midlands. A driving licence and car are essential as part of the duties, and there is a clear path to senior or management roles within a supportive team.