Lead Complex Care Manager - Community Services

Medical Update Online; Wolverhampton; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Mileage allowance

Company pension

Career progression

Autonomy

Job summary

Medical Update Online is seeking a Complex Care Manager to oversee community-based care packages across the West Midlands and Shropshire, supporting adults and children with complex clinical needs. The role involves setting up and coordinating new packages, ensuring high standards of care and compliance, and collaborating with clinicians and commissioners to deliver person-centred services.

You will lead and supervise care teams, manage rotas, and contribute to service improvement while offering

Qualifications

• Strong experience within community or domiciliary care.
• Management or senior leadership experience within complex care.
• Hands-on knowledge of complex clinical packages (ventilation, tracheostomy, spinal injury, ABI or bowel care).
• Experience supporting complex care packages for adults and/or children.
• Knowledge of CQC requirements and person-centred care.
• Confidence working with families, clinicians, commissioners and MDTs.
• Strong leadership and problem-solving skills.
• Full UK driving licence and access to your own vehicle.
• Flexibility to travel across the West Midlands and Shropshire.

Responsibilities

• Setting up and coordinating new complex care packages.
• Overseeing existing packages and maintaining high standards of care and compliance.
• Carrying out regular client visits across the West Midlands and Shropshire.
• Completing and signing off person-centred care plans.
• Working closely with clinicians and MDTs to review complex care packages.
• Building relationships with ICBs, local authorities and other commissioners.
• Preparing and submitting reports to commissioners.
• Leading, supporting and supervising care teams.
• Completing staff supervisions, appraisals and team meetings.
• Supporting rota management and ensuring packages remain appropriately staffed.
• Supporting safeguarding, incident management and service improvement.
• Participating in the management on-call rota.

Skills

Community care

Leadership

Complex care

CQC knowledge

Driving licence

Mobility

Job description

Medical Update Online is seeking a Complex Care Manager to oversee community-based care packages across the West Midlands and Shropshire, supporting adults and children with complex clinical needs. The role involves setting up and coordinating new packages, ensuring high standards of care and compliance, and collaborating with clinicians and commissioners to deliver person-centred services.

You will lead and supervise care teams, manage rotas, and contribute to service improvement while offering