Complex Care Manager

Medical Update Online; Wolverhampton; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Mileage allowance

Company pension

Career progression

Autonomy

Job summary

Medical Update Online is seeking a Complex Care Manager to oversee community-based care packages across the West Midlands and Shropshire, supporting adults and children with complex clinical needs. The role involves setting up and coordinating new packages, ensuring high standards of care and compliance, and collaborating with clinicians and commissioners to deliver person-centred services.

You will lead and supervise care teams, manage rotas, and contribute to service improvement while offering

Qualifications

• Strong experience within community or domiciliary care.
• Management or senior leadership experience within complex care.
• Hands-on knowledge of complex clinical packages (ventilation, tracheostomy, spinal injury, ABI or bowel care).
• Experience supporting complex care packages for adults and/or children.
• Knowledge of CQC requirements and person-centred care.
• Confidence working with families, clinicians, commissioners and MDTs.
• Strong leadership and problem-solving skills.
• Full UK driving licence and access to your own vehicle.
• Flexibility to travel across the West Midlands and Shropshire.

Responsibilities

• Setting up and coordinating new complex care packages.
• Overseeing existing packages and maintaining high standards of care and compliance.
• Carrying out regular client visits across the West Midlands and Shropshire.
• Completing and signing off person-centred care plans.
• Working closely with clinicians and MDTs to review complex care packages.
• Building relationships with ICBs, local authorities and other commissioners.
• Preparing and submitting reports to commissioners.
• Leading, supporting and supervising care teams.
• Completing staff supervisions, appraisals and team meetings.
• Supporting rota management and ensuring packages remain appropriately staffed.
• Supporting safeguarding, incident management and service improvement.
• Participating in the management on-call rota.

Skills

Community care

Leadership

Complex care

CQC knowledge

Driving licence

Mobility

Job description

Wolverhampton 35,000 - 40,000 DOE Full-Time, Permanent

Are you an experienced Complex Care Manager looking for a role where you can take real ownership of community-based care packages?

We are looking for a Complex Care Manager to oversee the delivery of specialist care packages across the West Midlands and Shropshire, supporting both adults and children with a range of complex clinical needs.

You'll take responsibility for setting up new packages, maintaining existing services and working closely with clients, families, clinicians and commissioners to ensure consistently high standards of care.

What's on offer?

• Salary of 35,000 - 40,000 per annum
• Full-time, permanent position
• Mileage paid for client visits
• Company pension
• Support from an experienced complex care leadership team
• Autonomy to manage and develop your own services
• Opportunities to progress into regional or strategic leadership
• Opportunity to play a key role in developing specialist community services

The role As Complex Care Manager, you'll oversee community-based packages supporting adults and children with needs including tracheostomy care, ventilation, spinal injuries, acquired brain injuries and bowel care.

Your responsibilities will include:

• Setting up and coordinating new complex care packages
• Overseeing existing packages and maintaining high standards of care and compliance
• Carrying out regular client visits across the West Midlands and Shropshire
• Completing and signing off person-centred care plans
• Working closely with clinicians and MDTs to review complex care packages
• Building relationships with ICBs, local authorities and other commissioners
• Preparing and submitting reports to commissioners
• Leading, supporting and supervising care teams
• Completing staff supervisions, appraisals and team meetings
• Supporting rota management and ensuring packages remain appropriately staffed
• Supporting safeguarding, incident management and service improvement
• Participating in the management on-call rota

What we're looking for

To be considered for this Complex Care Manager position, you should have:

• Strong experience within community or domiciliary care
• Previous management or senior leadership experience within complex care
• Hands‑on knowledge of complex clinical packages, such as ventilation, tracheostomy, spinal injury, acquired brain injury or bowel care
• Experience supporting complex care packages for adults and/or children
• Strong knowledge of CQC requirements and person‑centred care
• Confidence working with families, clinicians, commissioners and wider MDTs
• Strong leadership and problem‑solving skills
• Full UK driving licence and access to your own vehicle
• Flexibility to travel across the West Midlands and Shropshire when required

This is an excellent opportunity for an experienced care professional who wants greater ownership of services and the opportunity to help develop high‑quality complex care in the community.