Lead Advice Service Manager – 30 Hours (Nottingham)

Citizens Advice; Nottingham; On-site; GBP 28,000 - 35,000; Part time

Job summary

Citizens Advice is seeking an Advice Service Manager to lead and support staff and volunteers delivering a range of projects in Nottingham. The role is based in our Nottingham office with occasional travel across the CANCAS districts.

You will maintain high-quality standards, develop services and work within a forward-thinking management team to ensure effective service delivery and positive outcomes for clients.

Qualifications

• At least 2 years of management/supervisory experience.
• Experience using a variety of IT packages in the workplace.
• Ability to plan, prioritise and manage workload in a pressured environment.
• Proven ability to supervise and monitor work to quality standards and maintain casework systems.
• Ability to work positively in a team environment.

Responsibilities

• Lead and support staff and volunteers delivering a range of projects.
• Maintain high-quality standards and support service development.
• Provide supervisory cover and participate in meetings across districts.

Skills

Management experience

Supervisory skills

IT skills

Workload planning

Team collaboration

Job description

Citizens Advice is seeking an Advice Service Manager to lead and support staff and volunteers delivering a range of projects in Nottingham. The role is based in our Nottingham office with occasional travel across the CANCAS districts.

You will maintain high-quality standards, develop services and work within a forward-thinking management team to ensure effective service delivery and positive outcomes for clients.