Advice Service Manager

Citizens Advice; Nottingham; On-site; GBP 28,000 - 35,000; Part time

Job summary

Citizens Advice is seeking an Advice Service Manager to lead and support staff and volunteers delivering a range of projects in Nottingham. The role is based in our Nottingham office with occasional travel across the CANCAS districts.

You will maintain high-quality standards, develop services and work within a forward-thinking management team to ensure effective service delivery and positive outcomes for clients.

Qualifications

• At least 2 years of management/supervisory experience.
• Experience using a variety of IT packages in the workplace.
• Ability to plan, prioritise and manage workload in a pressured environment.
• Proven ability to supervise and monitor work to quality standards and maintain casework systems.
• Ability to work positively in a team environment.

Responsibilities

• Lead and support staff and volunteers delivering a range of projects.
• Maintain high-quality standards and support service development.
• Provide supervisory cover and participate in meetings across districts.

Skills

Management experience

Supervisory skills

IT skills

Workload planning

Team collaboration

Job description

Advice Service Manager

Permanent

30 hours per week

£28,091 to £35,374 PA pro rata, depending on experience, plus pension contribution

Based in Nottingham

We are seeking an advice service manager to lead and support staff and volunteers delivering a range of impactful projects. You will be passionate about maintaining high-quality standards and supporting the continued development of our services. As part of a forward-thinking and innovative management team, you will primarily be based in our Nottingham office. The role will require occasional travel across the CANCAS districts to provide supervisory cover and participate in meetings.

• At least 2 years of management/supervisory experience
• Experience in using a variety of IT packages in the workplace
• Ability to plan, prioritise and manage their workload in a pressured environment
• Proven ability to supervise and monitor work to agreed quality standards and to maintain casework systems and procedures.
• Ability to work positively in a team environment.

Closing date: Monday 12th October (Please note this vacancy may close early if enough suitable candidates apply)

Interview Date: To be confirmed

Please note that Citizens Advice Nottinghamshire Central and South does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system. Please note that we do not apply for work permits or working visas.

Registered Charity No. 1077828

No Agencies