Advice Service Manager

Citizens Advice BANES; Nottingham; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension contribution

Job summary

Citizens Advice Nottinghamshire Central and South is seeking an advice service manager based in Nottingham to lead and support staff and volunteers delivering impactful projects. The role includes occasional travel across districts, ensuring high-quality services and continuous development.

The successful candidate will join a forward-thinking management team and travel as needed to supervisory meetings. The role emphasizes team leadership, quality control, and proactive service development,

Qualifications

• At least 2 years of management/supervisory experience.
• Experience using a variety of IT packages in the workplace.
• Ability to plan, prioritise and manage workload in a pressured environment.
• Proven ability to supervise and monitor work to agreed quality standards and to maintain casework systems and procedures.
• Ability to work positively in a team environment.

Responsibilities

• Lead and support staff and volunteers delivering a range of projects.
• Maintain high-quality standards and support development of services.
• Based in the Nottingham office with occasional travel.
• Provide supervisory cover and participate in meetings across the districts.

Skills

Management

IT skills

Workload planning

Quality standards

Teamwork

Job description

£28,091 to £35,374 PA pro rata, depending on experience, plus pension contribution

Based in Nottingham

We are seeking an advice service manager to lead and support staff and volunteers delivering a range of impactful projects. You will be passionate about maintaining high-quality standards and supporting the continued development of our services. As part of a forward-thinking and innovative management team, you will primarily be based in our Nottingham office. The role will require occasional travel across the CANCAS districts to provide supervisory cover and participate in meetings.

We are looking for candidates to be able to demonstrate the following knowledge and skills:

• At least 2 years of management/supervisory experience
• Experience in using a variety of IT packages in the workplace
• Ability to plan, prioritise and manage their workload in a pressured environment
• Proven ability to supervise and monitor work to agreed quality standards and to maintain casework systems and procedures.
• Ability to work positively in a team environment.

Closing date: Monday 12th October (Please note this vacancy may close early if enough suitable candidates apply)

Interview Date: To be confirmed

Please note that Citizens Advice Nottinghamshire Central and South does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system. Please note that we do not apply for work permits or working visas.

Registered Charity No. 1077828

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