Advice Team Lead — Empower Volunteers & Frontline Services

Citizens Advice Ltd; Cheltenham; On-site; GBP 25,000 - 33,000; Full time

Job summary

North and West Gloucestershire Citizens Advice is a progressive charity providing high quality advice across multiple channels. We are seeking a motivated individual to join our skilled team and help meet demand through a new approach to service delivery.

The role suits someone with recent experience of advice work, either as a supervisor or as a general advisor wishing to progress. You will support volunteers and paid staff delivering frontline services and projects.

Responsibilities

• Recent experience of advice work either as a supervisor or as a general advisor wishing to progress.
• Ability to support a team of volunteers and paid staff who deliver our front line services and various projects.
• Excellent interpersonal and communication skills; able to work flexibly as part of a wider team.

Job description

North and West Gloucestershire Citizens Advice is a progressive charity providing high quality advice across multiple channels. We are seeking a motivated individual to join our skilled team and help meet demand through a new approach to service delivery.

The role suits someone with recent experience of advice work, either as a supervisor or as a general advisor wishing to progress. You will support volunteers and paid staff delivering frontline services and projects.