Lead 7.5T Home Delivery & Install Technician

John Lewis Partnership; Milton Keynes; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

John Lewis Partnership is seeking a Technician Specialist to join a two-person delivery crew and install products in customers' homes, driving a 7.5-tonne vehicle. You will coach fellow drivers and uphold John Lewis’s renowned service standards.

The role requires previous installation experience, a valid C1 licence, and a no doubt for flexible, customer-centred work. Heavy lifting and physical tasks are involved.

Qualifications

• Manual C1 UK driving licence with a maximum of 6 points.
• DCPC or Drivers Qualification Card by day one and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Excellent verbal communication skills both over the phone and in person.
• Good understanding of technology.

Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge to perform at their best.
• Help load the lorry with deliveries, working with the warehouse team.
• Install products efficiently and demonstrate how they work to customers.

Skills

C1 UK driving licence

Driver CPC / Tachograph

7.5-tonne vehicle experience

Customer-facing experience

Verbal communication

Technology awareness

Job description

John Lewis Partnership is seeking a Technician Specialist to join a two-person delivery crew and install products in customers' homes, driving a 7.5-tonne vehicle. You will coach fellow drivers and uphold John Lewis’s renowned service standards.

The role requires previous installation experience, a valid C1 licence, and a no doubt for flexible, customer-centred work. Heavy lifting and physical tasks are involved.