Law Library Senior Assistant & User Services Lead

City St George's, University of London; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

City St George’s, University of London is seeking a Senior Library Assistant to help deliver high-quality library services at the Law Library. The role includes supervising staff, handling user registrations, and managing in-person support at the help desk, with contribution to wider User Services procedures and training.

We value excellent communication, teamwork, and attention to detail, and we provide training, development, and a supportive environment for staff.

Qualifications

• Commitment to delivering customer-focused services in an academic library.
• Excellent communication skills and the ability to supervise and motivate staff.
• Ability to work in a team environment without close supervision.
• Familiarity with a range of library, information and office software.

Responsibilities

• Deliver services and maintain a suitable study environment at the Law Library.
• Provide in-person and online enquiry support and supervise Library Assistants.
• Develop and contribute to User Services procedures with a focus on consistency and quality.

Skills

Customer service

Supervision

Teamwork

Communication skills

Tools

Library information software

Office software

Job description

City St George’s, University of London is seeking a Senior Library Assistant to help deliver high-quality library services at the Law Library. The role includes supervising staff, handling user registrations, and managing in-person support at the help desk, with contribution to wider User Services procedures and training.

We value excellent communication, teamwork, and attention to detail, and we provide training, development, and a supportive environment for staff.