Library User Services Manager — Lead, Develop & Delight

Islington Working; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive package of staff training and development

Sector-leading salary

Pension scheme

Job summary

Islington Working is seeking a User Services Manager to oversee library operations and enhance the customer experience at St George's Library on the Tooting campus. The successful candidate will manage the User Services team, ensuring high-quality service delivery and strategic improvements in collaboration with senior colleagues.

The role requires excellent communication skills, significant service management experience, and a customer-focused approach. A sector-leading salary and benefits including comprehensive training and development are offered.

Qualifications

• Experience managing user services and library operations.
• Track record of delivery of responsive library services.
• Ability to lead and develop staff effectively.

Responsibilities

• Lead the delivery of library operations at the St George’s Library.
• Manage the User Services team and improve service quality.
• Contribute to strategic service improvements and projects.

Skills

Excellent communication and customer service skills

Customer focused approach to problem solving

Significant experience of staff and service management

Strong IT skills

Experience of successful project management

Job description

Islington Working is seeking a User Services Manager to oversee library operations and enhance the customer experience at St George's Library on the Tooting campus. The successful candidate will manage the User Services team, ensuring high-quality service delivery and strategic improvements in collaboration with senior colleagues.

The role requires excellent communication skills, significant service management experience, and a customer-focused approach. A sector-leading salary and benefits including comprehensive training and development are offered.