Senior Library Assistant (User Services Law) (Redeployee Only )

City St George's; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Staff training and development

Pension scheme

Job summary

City St George’s, University of London is seeking a Senior Library Assistant to help deliver services, maintain a constructive study environment, and develop library spaces at the Law Library. The role includes supervising the library help desk and supporting the Library User Services Team.

The successful candidate will train staff, resolve user access issues, and contribute to user services procedures while upholding Customer Service Excellence standards.

Qualifications

• Commitment to delivering customer-focused services in an academic library.
• Excellent communication skills and the ability to supervise and motivate staff.
• Capacity to work with accuracy and attention to detail.

Responsibilities

• Deliver high-quality library services and user support at the Law Library help desk.
• Supervise Library Assistants and delegate work.
• Provide training and guidance to staff colleagues.
• Lead on resolving user registration and access issues.
• Contribute to development and delivery of User Services procedures.

Skills

Customer service

Communication

Staff supervision

Accuracy

Job description

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

The Senior Library Assistant plays a key role in delivering services, maintaining an appropriate study environment, and developing the library spaces at the Law Library Library, as well as supporting the wider functions of the Library User Services Team. The role also support the library online enquiry service and has supervisory responsibilities for in-person support at the library help desk, delegating and overseeing work among the Library Assistants.

Library Services have been awarded the Customer Service Excellence Standard and this role plays a key part in maintaining standards, delivering services for library users and giving training and guidance to staff colleagues.

The Senior Library Assistant contributes to delivery of high quality services and user support at the Law Library help desk, taking responsibility for site and service related issues in the absence of the User Services Librarian. The SLA will act as point of referral and lead on the resolution of user registration and access issues and contribute to the training and supervision of staff. They will also contribute to the development and delivery of User Services procedures with a focus on consistency and quality, participating in service wide groups and projects.

The successful candidate will be able to demonstrate a commitment to delivering customer focused services in an academic library. You will have excellent communication skills and the ability to supervise and motivate team members and be capable of working in a team environment without close supervision. Familiarity with a range of library, information and office software as well as the capacity to work with accuracy and attention to detail is expected.

Closing date for applications: Sunday 8th November 2026 at 11:59pm

Interviews are scheduled to take place on TBC

The selection process will involve an interview . Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions