LAUNDRY ATTENDANT - Harrogate

Grantley Hall; Harrogate; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Service charge

Holiday entitlement 31–33 days

Free parking

Complimentary meals on duty

Staff accommodation discount

Employee benefits programme

Job summary

Nestled in North Yorkshire, Grantley Hall seeks an assistant to the Housekeeping department to support training, linen management and guest laundry operations.

You will help maintain standards, assist in laundry distribution to spa and staff, and ensure a safe, clean work environment while delivering attentive guest service.

This role offers a competitive salary, staff benefits, and opportunities for development within a luxury five-star property.

Qualifications

• Hands-on approach to work with focus on standards.
• Detail oriented with passion for guest experience.
• Excellent communication and teamwork.
• Ability to work under pressure and meet deadlines.
• Willingness to go the extra mile for guests and colleagues.

Responsibilities

• Assist the Housekeeper with ongoing training and maintaining records.
• Train team members to assist in laundry when required.
• Maintain linen supply and distribution to spa and staff.
• Organise cleaning of guest laundry per guidelines.
• Check machinery and report faults to maintenance or service providers.
• Ensure safe and clean working environment following company guidelines.
• Provide guest valet services and handle light laundering requests.
• Assist with ordering of laundry materials.

Skills

Hands-on approach

Detail oriented

Strong communication

Deadline driven

Proactive guest service

Tools

Laundry machinery

Job description

Assist the Housekeeper with the ongoing training programme for the Department and maintaining records Train team members to assist in the laundry when required to meet standards and health and safety remits Prioritise departmental linens in accordance with function Keep a consistent supply to the spa of towels, therapist items and robes, keeping a consistent check on levels Assist in the organisation of all distribution and collection of clean and dirty linen and uniforms Responsible for the cleaning of guest laundry within the company guidelines and the sending and delivery of guest or staff dry cleaning Responsible for the laundering of staff uniform and the distribution of items to existing and new staff Repair uniforms and guests linens, duvet covers, robes etc when required Act as guest valet throughout the time on duty, pressing of suits or meeting any light laundering requests. Assist in the ordering of laundry materials Responsible for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner or to the laundry machine provider for service calls Responsibile for ensuring that procedures are in place and are followed to maintain a safe and clean working environment.

Hands on approach to work, always being productive and looking to improve Passionate about the work you do Detail orientated and drives standards Possess a positive attitude and a desire to learn Ability to meet deadlines and work under pressure Friendly, courteous and helpful with excellent communication skills Motivated to go the extra mile for guests and colleagues Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically 3,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Stream)
• Holiday Buy/Sell Scheme
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more...
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, 100 B&B for employees ( 150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to 1000
• 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'
• Grantley Academy to support your development
• Annual paid volunteering days