Lakeside Night Manager — Guest Care Lead

Another-Place-the-Lake; Penrith; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff discounts and team rates

Training and development opportunities

Employee assistance scheme

Team social events

Job summary

Another Place, The Lake seeks a Night House Manager to run hotel operations overnight, ensuring a smooth guest experience. The role requires a 40-hour week across four nights, with own transport essential, and a strong focus on accurate night audits and reception service.

You’ll oversee guest issues, security, and handovers, while coordinating with senior management and maintaining high service standards. A hotel PMS system and MS Office proficiency are essential.

Qualifications

• Minimum of two years’ experience in a similar role.
• Experience running night audits.
• Excellent communication skills.
• Diplomatic nature.
• Sound knowledge of a hotel integrated PMS system.
• Good knowledge of Microsoft Office (Word, Excel & Outlook).
• Previous front‑of‑house experience preferred.

Responsibilities

• Overseeing and assisting in the smooth running of guest-related issues at night.
• Being physically present at the front desk until guests are in their rooms.
• Ensuring the night audit is completed accurately and in line with SOPs.
• Preparing arrival and charge cards for following day’s arrivals.
• Carrying out regular floor checks and managing night operations.
• Providing room service orders as required and supervising night cleaner duties.
• Ensuring security of the building and monitoring CCTV.
• Delivering a detailed handover to the next shift and supporting admin tasks.

Skills

Night audit

Front-of-house

Communication skills

Diplomatic nature

PMS knowledge

MS Office

Calm under pressure

Team player

Tools

Hotel PMS system

MS Office (Word/Excel/Outlook)

Job description

Another Place, The Lake seeks a Night House Manager to run hotel operations overnight, ensuring a smooth guest experience. The role requires a 40-hour week across four nights, with own transport essential, and a strong focus on accurate night audits and reception service.

You’ll oversee guest issues, security, and handovers, while coordinating with senior management and maintaining high service standards. A hotel PMS system and MS Office proficiency are essential.