Night Manager

Recruit Genie; Bath; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Meals provided during shifts

Uniform and laundry service

Employee discount on hotel stays and),

Training and development programmes

Career progression opportunities

Job summary

Recruit Genie in Bath is seeking a Night Manager to oversee all front desk operations and ensure guest safety during the night shift. You will manage check-ins/check-outs, respond to requests, coordinate with housekeeping, and prepare nightly reports.

The role requires outstanding communication, leadership, and the ability to work independently. The successful candidate will have hotel management experience and familiarity with night audit processes, with meals provided during shifts and a

Qualifications

• Proven experience in hotel management or similar hospitality role, preferably overnight.
• Strong customer service and problem-solving skills.
• Excellent communication and leadership abilities.
• Ability to work independently and manage a team.
• Knowledge of hotel management systems and night audit processes.
• Flexibility to work overnight shifts, including weekends and holidays.
• Professional appearance and demeanour.

Responsibilities

• Oversee all front desk operations during the night shift.
• Ensure the safety and security of guests and hotel property overnight.
• Perform night audit procedures and prepare financial reports.
• Respond to guest requests, complaints, and emergencies in a timely and professional manner.
• Coordinate with housekeeping and maintenance teams, as necessary.
• Monitor staff performance and provide support as needed.
• Manage check-ins, check-outs, and reservations.
• Ensure compliance with all health, safety, and hotel policies.
• Prepare daily reports and communicate relevant information to morning management.

Skills

Experience in hotel management

Customer service

Communication

Leadership

Night audit knowledge

Education

Hospitality certificate or relevant training

Tools

Hotel management systems

Job description

Our Night Manager will play a crucial role in ensuring the success of various overall Night time operations at the hotel. This individual must display exceptional verbal communication skills and a keen attention to detail.

Key Responsibilities:

• Oversee all front desk operations during the night shift.
• Ensure the safety and security of guests and hotel property overnight.
• Perform night audit procedures and prepare financial reports.
• Respond to guest requests, complaints, and emergencies in a timely and professional manner.
• Coordinate with housekeeping and maintenance teams, as necessary.
• Monitor staff performance and provide support as needed.
• Manage check-ins, check-outs, and reservations.
• Ensure compliance with all health, safety, and hotel policies.
• Prepare daily reports and communicate relevant information to morning management.

Required Skills and Qualifications:

• Proven experience in hotel management or similar hospitality role, preferably overnight.
• Strong customer service and problem-solving skills.
• Excellent communication and leadership abilities.
• Ability to work independently and manage a team.
• Knowledge of hotel management systems and night audit processes.
• Flexibility to work overnight shifts, including weekends and holidays.
• Professional appearance and demeanour.

What We Offer:

• Competitive salary
• Opportunities for career progression and development.
• Meals provided during shifts.
• Uniform and laundry service.
• Employee discount on hotel stays and services.
• Access to training and development programmes.
• Supportive and inclusive working environment.