Night House Manager

Another-Place-the-Lake; Penrith; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff discounts and team rates

Training and development opportunities

Employee assistance scheme

Team social events

Job summary

Another Place, The Lake seeks a Night House Manager to run hotel operations overnight, ensuring a smooth guest experience. The role requires a 40-hour week across four nights, with own transport essential, and a strong focus on accurate night audits and reception service.

You’ll oversee guest issues, security, and handovers, while coordinating with senior management and maintaining high service standards. A hotel PMS system and MS Office proficiency are essential.

Qualifications

• Minimum of two years’ experience in a similar role.
• Experience running night audits.
• Excellent communication skills.
• Diplomatic nature.
• Sound knowledge of a hotel integrated PMS system.
• Good knowledge of Microsoft Office (Word, Excel & Outlook).
• Previous front‑of‑house experience preferred.

Responsibilities

• Overseeing and assisting in the smooth running of guest-related issues at night.
• Being physically present at the front desk until guests are in their rooms.
• Ensuring the night audit is completed accurately and in line with SOPs.
• Preparing arrival and charge cards for following day’s arrivals.
• Carrying out regular floor checks and managing night operations.
• Providing room service orders as required and supervising night cleaner duties.
• Ensuring security of the building and monitoring CCTV.
• Delivering a detailed handover to the next shift and supporting admin tasks.

Skills

Night audit

Front-of-house

Communication skills

Diplomatic nature

PMS knowledge

MS Office

Calm under pressure

Team player

Tools

Hotel PMS system

MS Office (Word/Excel/Outlook)

Job description

Warm hospitality and contemporary comfort combine with views over Ullswater and the fells. Another Place, The Lake is fortaking it easy with your favourite people,exploring the wilderness, swimming beneath a full moon,paddleboardingacross the lake, eating and drinking well,letting go and having a good time

Another Place Hotels – a place to take your hospitalitycareer to new heights. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest’s holiday. Our three core values - We Care, We Notice, We Change – show what it means to work for a hotel which goes above and beyond for our team and guests. At Another Place, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime.

An unforgettable holiday experience amidst 18 acres of Lake District National Park, Another Place offers private lake shore and views over Ullswater and the fells. For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. It’s the heart and soul of our active relaxation concept, made possible by the people on our team.

Our Night House Manager role

The main duty of the Night House Manager is to be responsible for the operation of the hotel during the night, while running night audits and providing friendly and efficient reception service. This role is contracted for 40 hours per week, four nights out of seven, and your own transport is essential.

As our Night House Manager you’ll be:

• Overseeing and assisting in the smooth running of all guest-related issues
• Having a physical presence at the front desk until all guests have returned to their rooms
• Ensuring the night audit is run accurately and in line with SOPs
• Preparing the arrival cards and charge cards for the following day’s arrivals
• Carrying out regular floor checks
• Preparing and deliver any room service orders
• Overseeing the night cleaner and ensure all areas are being cleaned to the required standard
• Ensuring the internal security of the building. I.e. External doors are locked and secure, CCTV is monitored regularly
• Being responsible for the cleanliness of the reception area, and the cleaning and maintenance of the open fires
• Advising senior management of any major incident as per emergency contact sheet
• Enforcing and comply with all company policies and procedures which are fundamental in maintaining effective performance, communication and good business reputation
• Providing a detailed handover to the early House Manager, including any guest related or maintenance issues
• Supporting the management team with any relevant administration tasks as required

The skills you’ll be sharing with us:

• A minimum of two years’ experience in a similar role
• Experience of running night audit
• Excellent communication skills
• Diplomatic nature
• A sound knowledge of a hotel integrated PMS system
• Good knowledge of Microsoft office, Word, Excel & Outlook
• Previous front-of-house experience
• First Aid qualification is preferred
• Current Enhanced DBS check is preferred
• Fire warden experience is preferred
• Ability to remain calm under pressure
• Commitment to customer service
• Strong team player, with bags of enthusiasm and personality

What we’ll offer you:

• A relaxed, professional place to work in a beautiful location – right on the shores of Ullswater
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotel
• Team discounts on treatments in Swim Club
• Discounts for you and your friends & family to eat at our restaurants: at Rampsbeck, Living Space, Glasshouse and The Brackenrigg
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located in 18 acres of Lake District National Park, you'll never be short on inspiration.