Night Duty Guest Experience Lead

Watergate Bay Hotel; Newquay; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free surf lessons and equipment hire

Discounts across restaurants and our/?

Team social events

Career development opportunities

Team rates for you, friends and family

Job summary

Watergate Bay Hotel is seeking a Night Duty House Manager to lead overnight operations, ensure a seamless guest journey, and support a calm, professional environment. You’ll be the face of the hotel at night, manage the front desk, and oversee night-time operations while keeping high standards of cleanliness and service.

This full-time role (31.5 hours weekly, 4 on/4 off) offers a hands-on leadership position in a beautiful coastal setting, with the chance to develop within a supportive team and

Qualifications

• At least 2 years’ experience in a similar role.
• Experience in a management role, ideally within hospitality.
• Strong organisation and attention to detail with a hands-on approach.
• Confidence handling guest feedback and challenges.
• Excellent communication skills with a guest-focused mindset.
• Ability to use initiative and lead by example.
• First Aid qualification and pool emergency response training desirable.

Responsibilities

• Oversee nightly hotel operations and the night audit process.
• Be the front desk lead during the night for guest queries and feedback.
• Handle guest complaints and resolving issues confidently.
• Prepare and deliver room service orders as required.
• Oversee night cleaning and maintenance to high standards.
• Prepare keys and guest information for the following day.
• Support management with relevant administration tasks.
• Maintain safety and lead emergency procedures when needed.
• Coordinate with department heads to resolve operational issues.

Skills

Hospitality mgmt

Guest service

Team leadership

Guest feedback handling

Communication skills

Initiative

Education

First Aid qualification

Pool Emergency Training

Job description

Watergate Bay Hotel is seeking a Night Duty House Manager to lead overnight operations, ensure a seamless guest journey, and support a calm, professional environment. You’ll be the face of the hotel at night, manage the front desk, and oversee night-time operations while keeping high standards of cleanliness and service.

This full-time role (31.5 hours weekly, 4 on/4 off) offers a hands-on leadership position in a beautiful coastal setting, with the chance to develop within a supportive team and