Lakeside Night Manager — Guest Experience Lead

Another Place, The Lake; Penrith; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Discounted stays

Team social events

Employee discounts on food & drink

Assistance helpline

Job summary

Another Place, The Lake in the Lake District offers a unique hospitality experience on Ullswater. We are seeking a Night House Manager to lead nightly operations, oversee guest issues, and manage the night audit with a hands-on front desk presence.

The role is 40 hours per week, four nights from seven, and requires your own transport. You will ensure security, maintain SOPs, supervise the night cleaner, and hand over to the morning team with clear notes.

Qualifications

• Minimum two years’ experience in a similar role.
• Experience running night audits.
• Excellent communication skills.
• Diplomatic nature.
• Knowledge of hotel PMS system.
• MS Office (Word, Excel, Outlook).
• Front-of-house experience.
• First Aid qualification preferred.
• DBS check preferred.
• Fire warden experience preferred.
• Ability to stay calm under pressure.
• Commitment to customer service.
• Strong team player.

Responsibilities

• Overseeing and assisting in the smooth running of all guest-related issues.
• Being physically present at the front desk until guests have returned to their rooms.
• Ensuring the night audit is run accurately and in line with SOPs.
• Preparing arrival and charge cards for following day’s arrivals.
• Carrying out regular floor checks.
• Preparing and delivering any room service orders.
• Overseeing the night cleaner and ensuring cleaning to standard.
• Ensuring internal security of the building (doors, CCTV).
• Maintaining reception cleanliness and fireside maintenance.
• Advising management of major incidents per emergency sheet.
• Enforcing company policies for performance and reputation.
• Providing a detailed handover to the early House Manager.
• Supporting management with relevant administration tasks.

Skills

Night audit

Communication skills

Diplomacy

PMS system

MS Office

Front of house

First Aid

DBS check

Fire warden

Calm under pressure

Customer service

Team player

Tools

Hotel PMS software

Job description

Another Place, The Lake in the Lake District offers a unique hospitality experience on Ullswater. We are seeking a Night House Manager to lead nightly operations, oversee guest issues, and manage the night audit with a hands-on front desk presence.

The role is 40 hours per week, four nights from seven, and requires your own transport. You will ensure security, maintain SOPs, supervise the night cleaner, and hand over to the morning team with clear notes.