Labourer / Driver - Swadlincote

GAP Group; Swadlincote; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading equipment hire company in the UK is seeking a Customer Service Administrator to be the first point of contact in their depots. The role involves managing customer queries, ensuring stock levels meet demand, and providing top-notch customer service. Ideal candidates should be organized, effective communicators, and proficient in IT skills. This position offers competitive salary, benefits, and great opportunities for career progression within the company.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Contributory Pension Scheme

Health & Wellness benefits

Employee Welfare Fund

Qualifications

• Previous experience in a high-volume hire desk role is desirable but not required.
• Strong customer service skills and communication abilities.
• Attention to detail and strong organizational skills are essential.

Responsibilities

• Manage hire desk administration, including customer and supplier queries.
• Maintain stock levels to meet customer demand.
• Resolve customer complaints and supplier issues efficiently.

Skills

Customer service skills

Communication

Organizational skills

Proficient IT skills

Team player

Tools

MS Office (Outlook, Excel)

Job description

Overview

Our team is the best in the industry - is it time for you to join us?

The Role

GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

Responsibilities

As the first point of contact at our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Pumps & Power Services Administrator will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast-paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke pumps solutions to our customers
• Resolving customer complaints and supplier issues efficiently

Requirements

Successful applicants should demonstrate the following:

• Previous experience working within a high-volume hire desk role is desirable however full training would be provided
• Excellent customer service skills
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

Benefits

From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

Next Steps

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

Equal Opportunity

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER