Lab IT Engineer – GxP Systems & Endpoint Security

Gazelle Global Consulting Ltd; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Gazelle Global Consulting Ltd in Stevenage is seeking a hands-on Lab Engineer to support scientific and laboratory IT systems in a research and development environment. The role is 100% office-based, focusing on maintaining validated IT systems for scientific operations.

Key responsibilities include configuring end-user devices, imaging, troubleshooting hardware and network issues, and managing incidents via ServiceNow.

Qualifications

• Hands-on desktop support in laboratory IT environments.
• Experience with validated systems in regulated settings (GxP).
• Familiarity with Active Directory and endpoint security.
• Experience imaging and onboarding devices in a domain/networked lab.
• Knowledge of ServiceNow or similar ITSM platforms.

Responsibilities

• Maintain, configure and troubleshoot lab IT equipment and end-user computers.
• Image and onboard devices with domain and network integration.
• Troubleshoot IT/OT networking and software/hardware issues.
• Support data flows and validated backup solutions for scientific instruments.
• Manage incidents and access requests via ServiceNow.

Skills

Desktop Support / End-User Computing

IP addressing / subnetting / firewalls

Active Directory / endpoint security

GxP validated systems

ServiceNow / ITSM

Tools

ServiceNow

Job description

Gazelle Global Consulting Ltd in Stevenage is seeking a hands-on Lab Engineer to support scientific and laboratory IT systems in a research and development environment. The role is 100% office-based, focusing on maintaining validated IT systems for scientific operations.

Key responsibilities include configuring end-user devices, imaging, troubleshooting hardware and network issues, and managing incidents via ServiceNow.