Lab Engineer

Vallum Associates; Stevenage; On-site; GBP 38,000 - 55,000; Full time

Job summary

Vallum Associates in Stevenage seeks an IT End-User Computing specialist to support laboratory environments, maintaining a global fleet of ~8000 computers, imaging and onboarding devices, and ensuring secure, compliant operation across lab networks.

You will collaborate with scientists to troubleshoot equipment issues, optimize data flows for analytical instruments, and support validated backup solutions while handling ServiceNow tickets and access management in a regulated R&D setting.

Qualifications

• Experience in End-User Computing and desktop support in scientific or regulated environments.
• Knowledge of IP addressing, subnets, and IT/OT networks.
• Familiarity with OSI model and network troubleshooting across layers.
• Active Directory for device and user management.
• Understanding endpoint security principles for lab devices.
• Experience supporting validated systems (GxP) or regulated environments.
• Experience using ticketing systems such as ServiceNow.
• Experience configuring validated data backup solutions for analytical lab equipment.
• Exposure to scientific instrument data flows or laboratory informatics.
• Awareness of compliance considerations within GxP and non-GxP environments.
• Microsoft Excel for reporting and workflow tracking.

Responsibilities

• Maintain, support, and troubleshoot a global fleet of ~8000 end-user computers in lab environments.
• Image, configure, and onboard new computers into the domain and lab networks.
• Secure hardware following IT security best practices and standards.
• Work with scientists to resolve equipment issues and provide technical guidance.
• Troubleshoot and optimise data flows for scientific instruments.
• Support validated data backup solutions for analytical equipment, including documentation.
• Provide incident management support, user coaching, and access management in R&D.
• Manage and resolve tickets through ServiceNow with timely resolution.

Skills

End-User Computing

Desktop Support

IP addressing

IT/OT networks

OSI model

Active Directory

Endpoint security

GxP / validated systems

Data backup

Lab informatics

GxP compliance

Excel

Tools

ServiceNow

Job description

This role plays a critical part in supporting laboratory environments that rely heavily on robust, secure, and validated computing systems. You’ll work closely with scientific teams across R&D settings to ensure that laboratory instruments, data flows, and end-user systems function reliably and efficiently. With exposure to modern infrastructure, validated systems (GxP), IT/OT networks, and advanced analytical technologies, you will be at the forefront of enabling research through hands-on engineering, troubleshooting, and technical expertise.

Your responsibilities:

• Maintain, support, and troubleshoot a global fleet of ~8000 end-user computers across scientific and laboratory environments.
• Image, configure, and onboard new computers into the domain and ensure successful integration into lab networks.
• Secure new and existing hardware following IT security best practices and organisational standards.
• Work directly with scientists and business teams to resolve equipment-related issues and provide technical guidance.
• Troubleshoot, optimise, and implement data flows for various scientific instruments.
• Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation.
• Provide incident management support, user coaching, and access management within R&D settings.
• Manage and resolve tickets through systems such as ServiceNow while ensuring quality and timely resolution.

Your Profile

Essential skills/knowledge/experience:

• Strong computer troubleshooting abilities across hardware, connectivity, network, and laboratory software issues.
• Background in End‑User Computing, Desktop Support, or similar break/fix roles (approx. 80% workload).
• Understanding of IP addressing, subnetting, IT/OT networks, and basic firewall concepts.
• Strong familiarity with the OSI model and troubleshooting across network layers.
• Working knowledge of Active Directory for device/user management.
• Understanding of computer and endpoint security principles.
• Experience supporting validated systems (GxP) or regulated environments.
• Experience working with ticketing systems such as ServiceNow.
• Experience configuring validated data backup solutions for analytical laboratory equipment.
• Exposure to scientific instrument data flows or laboratory informatics.
• Awareness of compliance considerations within GxP and non‑GxP environments.
• Microsoft Excel proficiency for reporting, documentation, or workflow tracking.