Lab IT Support Engineer - Life Sciences Instrumentation

D-Ploy; Cambridge; On-site; GBP 48,000 - 67,000; Full time

Benefits offered by this job

International work environment

Professional development opportunities

Referral program

Company-sponsored events

Job summary

D-ploy in Cambridge (UK) is seeking a skilled Lab IT Support Specialist to provide hands-on IT support for laboratory instruments, connected workstations, and related infrastructure in a fast-paced life sciences environment.

You will collaborate with scientists, laboratory operations, IT teams, and vendors to ensure secure, compliant systems; install and upgrade equipment, troubleshoot hardware and software, manage data backups, and maintain meticulous documentation.

Qualifications

• Minimum 2 years of IT support in a laboratory environment.
• Experience supporting Windows-based workstations and servers in pharma/biotech or life sciences settings.
• Strong hardware, software, and network troubleshooting skills.
• Experience supporting computers and IT systems connected to laboratory instruments.
• Knowledge of network connectivity, access management, and IT infrastructure.
• Ability to troubleshoot issues independently and provide hands-on onsite support.
• Experience collaborating with scientists, IT teams, and external vendors.
• Fluent in English; clear communication is essential.
• Valid criminal record extract, not older than three months, required.

Responsibilities

• Provide hands-on IT support and troubleshooting for laboratory instruments, connected workstations, and associated computer systems.
• Install, configure, maintain, and upgrade Windows-based workstations and laboratory IT equipment.
• Troubleshoot network connectivity, software, hardware, and communication issues between laboratory instruments, servers, and IT infrastructure.
• Support specialized laboratory applications, including Waters Empower, Incucyte, and related software.
• Manage laboratory data archiving, backups, access permissions, and system maintenance activities.
• Provide technical assistance during laboratory equipment installations, relocations, upgrades, and replacements.
• Configure, maintain, and troubleshoot tablets and peripheral devices used in laboratory workflows.
• Collaborate with scientists, laboratory personnel, IT teams, and external vendors to resolve issues.
• Maintain accurate documentation of system configurations and troubleshooting procedures.

Skills

Lab IT support

Windows workstations

Troubleshooting hardware

Troubleshooting software

Onsite support

Team collaboration

English fluency

Tools

Waters Empower

Incucyte

LIMS

ELN

Job description

D-ploy in Cambridge (UK) is seeking a skilled Lab IT Support Specialist to provide hands-on IT support for laboratory instruments, connected workstations, and related infrastructure in a fast-paced life sciences environment.

You will collaborate with scientists, laboratory operations, IT teams, and vendors to ensure secure, compliant systems; install and upgrade equipment, troubleshoot hardware and software, manage data backups, and maintain meticulous documentation.