Lab Engineer

Gazelle Global Consulting Ltd; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Gazelle Global Consulting Ltd in Stevenage is seeking a hands-on Lab Engineer to support scientific and laboratory IT systems in a research and development environment. The role is 100% office-based, focusing on maintaining validated IT systems for scientific operations.

Key responsibilities include configuring end-user devices, imaging, troubleshooting hardware and network issues, and managing incidents via ServiceNow.

Qualifications

• Hands-on desktop support in laboratory IT environments.
• Experience with validated systems in regulated settings (GxP).
• Familiarity with Active Directory and endpoint security.
• Experience imaging and onboarding devices in a domain/networked lab.
• Knowledge of ServiceNow or similar ITSM platforms.

Responsibilities

• Maintain, configure and troubleshoot lab IT equipment and end-user computers.
• Image and onboard devices with domain and network integration.
• Troubleshoot IT/OT networking and software/hardware issues.
• Support data flows and validated backup solutions for scientific instruments.
• Manage incidents and access requests via ServiceNow.

Skills

Desktop Support / End-User Computing

IP addressing / subnetting / firewalls

Active Directory / endpoint security

GxP validated systems

ServiceNow / ITSM

Tools

ServiceNow

Job description

Lab Engineer | Stevenage | 12-Month Contract

We are seeking a hands-on Lab Engineer to support scientific and laboratory environments within a research and development setting. This is an office-based opportunity where you will play a key role in maintaining reliable, secure and validated IT systems supporting scientific operations.

Key Responsibilities:

• Maintain, configure and troubleshoot end-user computers and laboratory IT equipment.
• Image and onboard devices, ensuring successful domain and network integration.
• Troubleshoot hardware, software, connectivity and IT/OT networking issues.
• Support scientific instrument dataflows and validated backup solutions.
• Manage incidents, access requests and technical support through ServiceNow.
• Ensure endpoint security and compliance with organisational standards.

Essential Skills:

• Strong Desktop Support / End-User Computing experience.
• Knowledge of IP addressing, subnetting, firewalls and the OSI model.
• Active Directory and endpoint security.
• Experience supporting GxP validated systems or regulated environments.
• ServiceNow or similar ITSM ticketing platforms.

A 12-month contract with competitive rates. This role is 100% office-based in Stevenage. We cannot offer sponsorship for this role. Applicants must be UK citizens, hold Indefinite Leave to Remain (ILR), or have Dependant visa status.