Lab IT Engineer for GxP & End-User Systems

Vallum Associates; Stevenage; Sur place; GBP 38 000 - 55 000; Plein temps

Résumé du poste

Vallum Associates in Stevenage seeks an IT End-User Computing specialist to support laboratory environments, maintaining a global fleet of ~8000 computers, imaging and onboarding devices, and ensuring secure, compliant operation across lab networks.

You will collaborate with scientists to troubleshoot equipment issues, optimize data flows for analytical instruments, and support validated backup solutions while handling ServiceNow tickets and access management in a regulated R&D setting.

Qualifications

• Experience in End-User Computing and desktop support in scientific or regulated environments.
• Knowledge of IP addressing, subnets, and IT/OT networks.
• Familiarity with OSI model and network troubleshooting across layers.
• Active Directory for device and user management.
• Understanding endpoint security principles for lab devices.
• Experience supporting validated systems (GxP) or regulated environments.
• Experience using ticketing systems such as ServiceNow.
• Experience configuring validated data backup solutions for analytical lab equipment.
• Exposure to scientific instrument data flows or laboratory informatics.
• Awareness of compliance considerations within GxP and non-GxP environments.
• Microsoft Excel for reporting and workflow tracking.

Responsabilités

• Maintain, support, and troubleshoot a global fleet of ~8000 end-user computers in lab environments.
• Image, configure, and onboard new computers into the domain and lab networks.
• Secure hardware following IT security best practices and standards.
• Work with scientists to resolve equipment issues and provide technical guidance.
• Troubleshoot and optimise data flows for scientific instruments.
• Support validated data backup solutions for analytical equipment, including documentation.
• Provide incident management support, user coaching, and access management in R&D.
• Manage and resolve tickets through ServiceNow with timely resolution.

Connaissances

End-User Computing

Desktop Support

IP addressing

IT/OT networks

OSI model

Active Directory

Endpoint security

GxP / validated systems

Data backup

Lab informatics

GxP compliance

Excel

Outils

ServiceNow

Description du poste

Vallum Associates in Stevenage seeks an IT End-User Computing specialist to support laboratory environments, maintaining a global fleet of ~8000 computers, imaging and onboarding devices, and ensuring secure, compliant operation across lab networks.

You will collaborate with scientists to troubleshoot equipment issues, optimize data flows for analytical instruments, and support validated backup solutions while handling ServiceNow tickets and access management in a regulated R&D setting.