L3 Business Admin Apprentice in E-Roster (HR)

NHS; Larkhill; Hybrid; GBP 15,000 - 24,000; Full time

Benefits offered by this job

27 days annual leave + Bank Holidays

Paid study time (6 hours per week)

Apprenticeship wage (£8/hour) first 12

Job summary

Worcestershire Acute Hospitals NHS Trust is offering an L3 Business Admin Apprentice position within the E-Rostering HR team. The apprenticeship runs for 18 months, with 37.5 hours per week and six hours of paid study time weekly.

Salary starts at the Apprenticeship Wage (about £15,600/year for the first year) with progression to National Minimum Wage after year one. You will gain hands-on experience using HealthRoster and ESR, supporting data entry, password resets, reporting, and training

Qualifications

• GCSE Maths and English (minimum) required.
• Ability to work methodically and accurately.
• Strong communication skills with staff at all levels.
• Ability to prioritise workload and work independently.

Responsibilities

• Provide administration and clerical support to the E-Rostering team.
• Answer queries and reset passwords for Employee Online.
• Input data into HealthRoster and ESR with high accuracy.
• Prepare reports and spreadsheets from HR systems.
• Assist in arranging meetings and training sessions.

Skills

Effective communicator

Work methodically

Prioritise workload

Use own initiative

Education

GCSE Maths

GCSE English

Tools

Microsoft Office

Job description

Go back Worcestershire Acute Hospitals NHS Trust

L3 Business Admin Apprentice in E-Roster (HR)

The closing date is 20 September 2026

The E-Rosteringteam administer the the Allocate Optima (HealthRoster) system. They support all rosters across the Trust ,which allows staff to access their shifts and working patterns, book annualleave and the system records additional payments such as enhancements andovertime.

TheHealthRoster system also allows for the recording of bank holidays, studyleave, sickness and other absences.

The payaffecting data recorded on the HealthRoster system is uploaded to the ESR(Electronic Staff Record) system which is administered by the Workforce Payrollteam, with whom the E-Rostering team work closely with.

Both theE-Rostering and Workforce Payroll team work to ensure that both theHealthRoster and ESR systems are aligned to ensure data quality.

Main duties of the job

The principalrole is to provide administration and clerical support to the E-Rostering team,including answering general queries from the E-Rostering inboxes, such asre-setting passwords for Employee Online.

Inputting information into HealthRosterand ESR as required ensuing high degrees of accuracy.

To work closely with the E-Roster team,helping staff with general E-Roster queries.

Toanswer the telephone and deal with queries/requests, taking

detailed messagesfor team members.

Tomonitor the group email addresses and issue/reset passwords for Employee Onlineaccess, and to update user accounts as required.

Towork with the E-Rostering team to assist with data cleanse issues on HealthRoster or related system.

To work with the wider Workforce Team onESR or related systems.

To input data in the appropriatedatabase, producing reports and spreadsheets.

To support with the administration ofE-Roster training and subsequent records.

Toassist in arranging meetings and training sessions, including associatedarrangements and booking rooms.

To undertaken photocopying and scanningfor team members.

To assist in the maintenance ofdepartmental records including archiving and scanning.

Toprovide administration and clerical support to the E-Rostering and WorkforceInformation teams, in the delivery of HR functions and services.

About us

Worcestershire Acute Hospitals NHS Trust is a largeacute and specialised hospital trust that provides a range of local acuteservices to the residents of Worcestershire and more specialised services to alarger population in Herefordshire and beyond.

The Trust operates hospital-based services fromthree sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and ourcaring staff are recognised as providing good and outstanding patient-centredcare. You could be one of them.

We are committed to recruiting the best people towork with us. Our values, which we ask all staff to demonstrate, underpin oureveryday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewiseaccreditation - this means we are committed to embedding flexible workingwithin our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring aDBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their salary. Please see link in SupportingInformation section for more details on DBS checks and costs.

Job responsibilities

Job Purpose:

The principal role is to provide administration and clerical support to the E-Rostering team, including answering general queries from the E-Rostering inboxes, such as re-setting passwords for Employee Online.

Dimensions:

The E-Rostering team administer the the Allocate Optima (HealthRoster) system. They support all rosters across the Trust , which allows staff to access their shifts and working patterns, book annual leave and the system records additional payments such as enhancements and overtime.

The HealthRoster system also allows for the recording of bank holidays, study leave, sickness and other absences.

The pay affecting data recorded on the HealthRoster system is uploaded to the ESR (Electronic Staff Record) system which is administered by the Workforce Payroll team, with whom the E-Rostering team work closely with.

Both the E-Rostering and Workforce Payroll team work to ensure that both the HealthRoster and ESR systems are aligned to ensure data quality.

Key Duties:

• 1/. Inputting information into HealthRoster and ESR as required ensuing high degrees of accuracy.
• 2/. To work closely with the E-Roster team, helping staff with general E-Roster queries.
• 3/. To answer the telephone and deal with queries/requests, taking detailed messages for team members.
• 4/. To monitor the group email addresses and issue/reset passwords for Employee Online access, and to update user accounts as required.
• 5/. To work with the E-Rostering team to assist with data cleanse issues on Health Roster or related system.
• 6/. To work with the wider Workforce Team on ESR or related systems.
• 7/. To input data in the appropriate database, producing reports and spreadsheets.
• 8/. To support with the administration of E-Roster training and subsequent records.
• 9/. To assist in arranging meetings and training sessions, including associated arrangements and booking rooms.
• 10/. To undertaken photocopying and scanning for team members.
• 11/. To assist in the maintenance of departmental records including archiving and scanning.
• 12/. To provide administration and clerical support to the E-Rostering and Workforce Information teams, in the delivery of HR functions and services.

To provide administrative cover to other departments managed by the Head of Workforce systems when necessary, e.g. Workforce Payroll or Workforce Systems teams.

• Apprenticeship Standard Business Administrator, Level 3 (Advanced) Business administrator / Institute for Apprenticeships and Technical Education
• Training provider will be Herefordshire & Worcestershire Group Training Association. Please note: by applying for this opportunity you are consenting for us to share your application details with our Training Provider for recruitment and eligibility purposes.
• The Apprenticeship will be on a fixed term apprenticeship contract for 18 months with opportunity to apply for roles within the NHS on completion.
• Salary will be paid at Apprenticeship Wage (currently £8 per hour/£15,600) for the first 12 months, followed by National Minimum Wage.
• You will work 37.5 hours per week with on the job and off the job learning opportunities and receive 6 hours paid study time (1 day a week).
• 27 days paid annual leave plus Bank Holidays.
• English AND Maths Level 2 is essential - GCSE grade C/4 or above, or equivalent in Functional Skills Level 2.
• Do NOT have a degree level qualification or higher in Business Administration or similar related subject.
• Have NOT completed an NVQ/QCF/Apprenticeship Standard Level 3 or higher in Business Administration or have considerable prior experience in an administrative role..

Contact Libby Marshall for queries about the Apprenticeship, email [e-mail]

Person Specification

Qualifications

• GCSE or equivalent Maths and English
• Microsoft Office packages including word, excel, teams and outlook
• Ability to work methodically and accurately
• Ability to work using own initiative
• Effective communicator with staff at all levels and external contacts
• Able to prioritise workload and be adaptable