Apprentice Administrator/Coordinator

University Hospitals Birmingham NHS Foundation Trust; West Midlands; Hybrid; GBP 16,000 - 25,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is offering an Apprenticeship in Business Administration Level 3. The role supports families through effective admin, training resources and excellent customer service, with hybrid office/home working.

You will develop skills in systems, communications, and coordination, while achieving Level 2 English and Maths before End Point Assessment. The duration is about 18 months for completion.

Qualifications

• GCSE English and Maths at grade A*-C or 4-9.
• Experience with Microsoft Office and IT systems.
• Experience in a busy office or customer care environment.
• Good communication and organisational skills.
• Ability to work in a team and manage multiple tasks.

Responsibilities

• Provide a comprehensive and full administration/co-ordination service.
• Liaise with colleagues and service users to ensure efficient service.
• Maintain filing systems and coordinate training requests and orders.
• Distribute resources and communicate with customers and stakeholders.

Skills

Administrative skills

Customer service

Communication

Teamwork

Organisational skills

Education

GCSE English and Maths

Tools

Microsoft Office

IT systems

Job description

Job Summary

If you are a motivated, conscientious and highly organised individual, this role is to undertake an Apprenticeship with a Business Administrator Level 3 in an ambitious and passionate team making a difference for families. Do you have experience in administration and want to expand your knowledge and skills? The apprentice role will include working with systems and technology and liaising directly with people. Work may include maintaining systems to support trainings, the online courses, communications and distribution of resources. You need to be accurate, working with the team to minimise or eliminate mistakes, you need to be flexible and comfortable with change. You need to be willing to contribute ideas for making improvements to our systems, where necessary. You need to like working with people, via phone, video and email. You will be able to get experience of offering great customer service, representing us in a calm, organised, knowledgeable and friendly manner. You will also be involved in the distribution of resources to customers. The role communicates information with customers and service users regarding Togetherness products, services and distributing. Working is hybrid working between office and homeworking. You will need to achieve Level 2 English and Maths prior to taking the End Point Assessment if you haven't already achieved GCSE A*- C or 4-9. Duration approximately 18 months to include the end stage assessment.

Job Summary

If you are a motivated, conscientious and highly organised individual, this role is to undertake an Apprenticeship with a Business Administrator Level 3 in an ambitious and passionate team making a difference for families. Do you have experience in administration and want to expand your knowledge and skills? The apprentice role will include working with systems and technology and liaising directly with people. Work may include maintaining systems to support trainings, the online courses, communications and distribution of resources. You need to be accurate, working with the team to minimise or eliminate mistakes, you need to be flexible and comfortable with change. You need to be willing to contribute ideas for making improvements to our systems, where necessary. You need to like working with people, via phone, video and email. You will be able to get experience of offering great customer service, representing us in a calm, organised, knowledgeable and friendly manner. You will also be involved in the distribution of resources to customers. The role communicates information with customers and service users regarding Togetherness products, services and distributing. Working is hybrid working between office and homeworking. You will need to achieve Level 2 English and Maths prior to taking the End Point Assessment if you haven't already achieved GCSE A*- C or 4-9. Duration approximately 18 months to include the end stage assessment.

Main Duties, Tasks & Skills Required

To provide a comprehensive and full ranging administration/co-ordination service. Working in conjunction with colleagues, service users to provide an efficient service. Exercise initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for service users. Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel and other relevant correspondence and other software programmes working with customer orders and training requests. The post holder will liaise other administrators/co-ordinators and clerical support workers on a day-to-day basis around training and orders. Receiving and dealing with telephone enquiries and engaging in Teams/Zoom meeting as appropriate. Input in accordance with Trust policy. Maintain an efficient filing system to include correspondence, reports, and other documentation relevant to the department. Maintain stock control such as stationery, supplies, equipment. To distribute resources purchased by customers using judgement and experience to decide which documents require urgent action, and which may be passed directly to other areas for action and information. Participate in arranging conferences, training and other events including venues and hospitality as required.

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Essential

• Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

Experience

Essential

• Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy office / customer care environment

Desirable

• Experience of working in Healthcare

Additional Criteria

Essential

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Standard keyboard / IT skills
• Good organisation skills and ability to multitask
• Good time management skills
• Ability to deal professionally with enquiries from staff, service users and stakeholders
• Ability to problem solveUnderstand confidentiality and apply the principles in every day working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Other Factors
• e.g. ability to work shifts, ability to drive, etc
• Ability to travel to multiple sites
• The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to work under pressure and deal with stressful situations

Desirable

• Ability to handle cash

Pay scheme

Other

Band

Salary £15642.00 to £24853.00 Yearly

Contract Apprenticeship

Duration 18 Month(s)

Working pattern Full-Time, Flexible Working

Reference number 304-9019300

Job locations

• Bishop Wilson Clinic
• 8 Craig Croft
• Chelmsley Wood
• West Midlands
• B37 7TR

Attachments

JD PS.pdf – 456KB Opens in a new window