L2 System Technical Support Engineer

Geek+; England; In loco; GBP 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Geek+ is a global technology company delivering smart logistics solutions through robotics and AI. The role focuses on diagnosing faults in proprietary systems, driving fast issue resolution and optimizing system performance for warehouse and factory environments.

Ideal candidates have a CS/Software Engineering background, strong SQL/Linux knowledge, and programming skills in Java, Python or Shell. English is required for daily communications with international customers and teams.

Competenze

• Bachelor's degree in a relevant field
• Solid foundation in databases (SQL queries) and Linux basics
• Programming experience in Java, Python, Shell
• Strong analytical and troubleshooting abilities
• Excellent written and verbal communication in English and Chinese

Mansioni

• System Troubleshooting and Closed-Loop Incident Management for company systems (WES, RMS, IOP, etc.)
• Support business operations optimization and identify risks to improve customer satisfaction
• Document issues and solutions; build a knowledge base and provide system training
• Collaborate with R&D, product and implementation teams to ensure stable system operation

Conoscenze

SQL queries

Linux basics

Java

Python

Shell scripting

Troubleshooting

Formazione

CS / Software Engineering

Descrizione del lavoro

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.

With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety... these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.

Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.

Job Responsibilities

• System Troubleshooting and Closed-Loop Incident Management: Responsible for fault analysis and resolution of the company's proprietary systems (WES, RMS, IOP, etc.). Establish issue tracking mechanisms and drive closed-loop management from issue discovery to resolution. Continuously optimize system performance
• Business Operations Support: Develop deep understanding of customer business scenarios. Support business operations process optimization and efficiency improvement. Proactively identify potential risks and provide improvement recommendations to continuously enhance customer satisfaction
• Knowledge Management and Customer Enablement: Systematically document issues and solutions, building and maintaining a system knowledge base. Deliver system training and enablement to customers, enhancing their understanding of the systems and their independent operational capabilities
• Cross-Functional Collaboration: Work closely with R&D, product, and implementation teams to drive rapid issue localization and resolution, ensuring stable system operation

Job Requirements

• Education & Major: Bachelor's degree or above in Computer Science, Software Engineering, Information Management, Automation, Logistics Engineering, or related fields
• Technical Skills: Solid foundation in databases (SQL queries) and familiarity with basic Linux operations. Programming experience (Java, Python, Shell, etc.) is preferred
• Problem Analysis Ability: Clear logical thinking with strong problem analysis and troubleshooting capabilities. Able to quickly identify root causes from complex scenarios
• Communication Skills: Strong verbal and written communication skills. Able to translate technical issues into language easily understood by customers
• Language Proficiency: Native-level Chinese. English as a working language - proficient in reading and writing, with conversational ability for routine work communication

Preferred Qualifications

• Internship experience in technical support or operations at an internet/technology company
• Familiarity with the warehouse logistics industry or WMS, WCS, RMS, and other warehouse management systems
• Data analysis capability - able to use tools such as Excel or Python for data mining and report analysis
• Experience in customer training or technical documentation writing
• Fluent spoken English, capable of supporting overseas customers (AP, EU, and US regions)
• Knowledge of the ITIL service management framework or experience using ITSM tools