2027 Campus Recruiting-L2 System Technical Support Engineer

Geek+; Greater London; In loco; GBP 30.000 - 48.000; Tempo pieno

Descrizione del lavoro

Geek+ is seeking a System Troubleshooting and Incident Management specialist in the United Kingdom. You will analyze faults in WES, RMS, IOP, and similar systems, establish issue tracking, and drive closed-loop resolution from discovery to resolution.

You will also optimize system performance and support operational improvements. Strong problem-analysis, communication, and documentation skills are required, with native Chinese and working English, and a willingness to work a 7x24 rotating shift

Competenze

• Bachelor's degree or above in CS/Software Eng/Info Mgmt/Automation/Logistics Eng or related field.
• Open to 2027 graduates.

Mansioni

• Troubleshoot and resolve faults in the company's proprietary systems (WES, RMS, IOP, etc.).
• Establish issue tracking and drive closed-loop resolution from discovery to fix.
• Support business operations process optimization and efficiency improvements.

Conoscenze

SQL queries

Linux basics

Java

Python

Shell

Problem analysis

Communication skills

English (working)

Chinese (native)

Formazione

Bachelor's degree or above

Strumenti

Excel

ITSM tools

WMS/WCS/RMS familiarity

Descrizione del lavoro

System Troubleshooting and Closed-Loop Incident Management: Responsible for fault analysis and resolution of the company's proprietary systems (WES, RMS, IOP, etc.). Establish issue tracking mechanisms and drive closed-loop management from issue discovery to resolution. Continuously optimize system performance.

Business Operations Support: Develop deep understanding of customer business scenarios. Support business operations process optimization and efficiency improvement. Proactively identify potential risks and provide improvement recommendations to continuously enhance customer satisfaction.

Knowledge Management and Customer Enablement: Systematically document issues and solutions, building and maintaining a system knowledge base. Deliver system training and enablement to customers, enhancing their understanding of the systems and their independent operational capabilities.

Cross-Functional Collaboration: Work closely with R&D, product, and implementation teams to drive rapid issue localization and resolution, ensuring stable system operation.

Job Requirements

Education & Major: Bachelor's degree or above in Computer Science, Software Engineering, Information Management, Automation, Logistics Engineering, or related fields. Open to 2027 graduating students.

Technical Skills: Solid foundation in databases (SQL queries) and familiarity with basic Linux operations. Programming experience (Java, Python, Shell, etc.) is preferred.

Problem Analysis Ability: Clear logical thinking with strong problem analysis and troubleshooting capabilities. Able to quickly identify root causes from complex scenarios.

Communication Skills: Strong verbal and written communication skills. Able to translate technical issues into language easily understood by customers.

Language Proficiency: Native-level Chinese. English as a working language — proficient in reading and writing, with conversational ability for routine work communication.

Work Attitude: Strong sense of responsibility, excellent service mindset, and team collaboration spirit. Able to adapt to a 7×24 rotating shift schedule (including night shifts).

Resilience Under Pressure: Able to remain calm under high-pressure situations and effectively handle emergency incidents and customer requests.

Preferred Qualifications

Internship experience in technical support or operations at an internet/technology company

Familiarity with the warehouse logistics industry or WMS, WCS, RMS, and other warehouse management systems

Data analysis capability — able to use tools such as Excel or Python for data mining and report analysis

Experience in customer training or technical documentation writing

Fluent spoken English, capable of supporting overseas customers (AP, EU, and US regions)

Knowledge of the ITIL service management framework or experience using ITSM tools