2027 Campus Recruiting-L1 System Technical Support Engineer

Geek+; Greater London; In loco; GBP 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

Geek+ is seeking a motivated graduate to take ownership of warehouse systems and support customers from its UK operation. The role requires strong English communication, incident handling, and collaboration with global teams.

You will participate in shift coverage on a 24/7 basis, prioritize issues by impact and severity, and contribute to knowledge bases and procedures to improve operational resilience.

Competenze

• Fluent written and spoken English for tickets, emails and communications.
• Exposure to overseas exchange programs or English-medium projects is a plus.
• Ability to work 24/7 rotating shifts with stress tolerance and self-management.

Mansioni

• Take full responsibility for Geek+ warehouse systems and related customers.
• Provide 24/7 shift coverage in alignment with the global team and local shift schedules.
• Communicate fluently in English, both written and spoken.
• Prioritize, process, and resolve incidents based on impact, severity, and available resources.
• Fulfill service requests from users and operations personnel.
• Assist Technical Support in handling production incidents.
• Collaborate with Technical Support, Hardware Support, and other senior staff to resolve incidents.
• Create, maintain, and update incident resolution procedures and business knowledge bases.

Conoscenze

Fluent English

Incident prioritization

Customer service mindset

Cross-functional collaboration

Articulate problem solving

Formazione

Bachelor's degree in CS/Software Eng/Info Systems

Descrizione del lavoro

1.Take full responsibility for all Geek+ warehouse systems and related customers.

2.Provide 24/7 shift coverage (aligning with the global team on a 24/7 basis, with local A/B/N shift schedules).

3.Communicate fluently in English, both written and spoken.

4.Prioritize, process, and resolve incidents based on impact, severity, and available resources.

5.Fulfill service requests from users and operations personnel.

6.Assist Technical Support in handling production incidents.

7.Collaborate with Technical Support, Hardware Support, and other senior business staff to resolve incidents.

8.Create, maintain, and update documentation such as incident resolution procedures and business knowledge bases.

Qualifications (Academic Background)

• Class of 2027 fresh graduate; bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field.
• Familiarity with warehouse logistics systems or the fundamental logic of WMS is preferred; exposure to industrial software or robotics systems is a plus.
• Must be able to work 24/7 rotating shifts; a reasonable level of stress tolerance and self-management is required.

Qualifications (Core Competencies)

• Candidates must demonstrate fluent written and spoken English, capable of independently handling English-language tickets, email correspondence, and customer/team communication.
• Prior experience in overseas exchange programs or English-medium projects is a plus.
• Strong logical thinking with the ability to quickly prioritize and clearly articulate problems even under ambiguous or incomplete information.
• Collaborative by nature with strong cross-functional teamwork skills; a genuine customer-service mindset and empathy toward end users.