L1 System Technical Support Engineer

Geek+; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Geek+ is a global technology company specializing in smart logistics, driving robotics and AI for warehouse and factory operations. The role focuses on owning warehouse systems, providing 24/7 coverage, and resolving incidents while maintaining clear English communication with customers and teams.

As a Class of 2027 graduate with a Computer Science or related degree, you will collaborate with Technical Support and other departments, create documentation, and support service requests in a

Qualifications

• Fluent English proficiency for tickets, email, and communication.
• Bachelor's degree in Computer Science or related field.
• WMS familiarity or warehouse software exposure preferred.
• Willingness to work 24/7 rotating shifts.

Responsibilities

• Take full responsibility for all Geek+ warehouse systems and related customers.
• Provide 24/7 shift coverage (aligning with the global team on a 24/7 basis, with local A/B/N shift schedules).
• Communicate fluently in English, both written and spoken.
• Prioritize, process, and resolve incidents based on impact, severity, and available resources.
• Fulfill service requests from users and operations personnel.
• Assist Technical Support in handling production incidents.
• Collaborate with Technical Support, Hardware Support, and other senior business staff to resolve incidents.
• Create, maintain, and update documentation such as incident resolution procedures and business knowledge bases.

Skills

Fluent English

Incident management

Customer service mindset

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Class of 2027 graduate

Tools

WMS knowledge

Job description

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.

With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.

Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.

Job Responsibilities:

• Take full responsibility for all Geek+ warehouse systems and related customers
• Provide 24/7 shift coverage (aligning with the global team on a 24/7 basis, with local A/B/N shift schedules)
• Communicate fluently in English, both written and spoken
• Prioritize, process, and resolve incidents based on impact, severity, and available resources.
• Fulfill service requests from users and operations personnel
• Assist Technical Support in handling production incidents
• Collaborate with Technical Support, Hardware Support, and other senior business staff to resolve incidents
• Create, maintain, and update documentation such as incident resolution procedures and business knowledge bases
• Class of 2027 fresh graduate; bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field
• Familiarity with warehouse logistics systems or the fundamental logic of WMS is preferred; exposure to industrial software or robotics systems is a plus
• Be able to work 24/7 rotating shifts; a reasonable level of stress tolerance and self-management is required

Qualifications (Core Competencies)：

• Candidates must demonstrate fluent written and spoken English, capable of independently handling English-language tickets, email correspondence, and customer/team communication
• Prior experience in overseas exchange programs or English-medium projects is a plus
• Strong logical thinking with the ability to quickly prioritize and clearly articulate problems even under ambiguous or incomplete information
• Collaborative by nature with strong cross-functional teamwork skills; a genuine customer-service mindset and empathy toward end users