Global 24/7 Warehouse Systems Support Engineer

Geek+; England; In loco; GBP 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Geek+ is a global technology company specializing in smart logistics, driving robotics and AI for warehouse and factory operations. The role focuses on owning warehouse systems, providing 24/7 coverage, and resolving incidents while maintaining clear English communication with customers and teams.

As a Class of 2027 graduate with a Computer Science or related degree, you will collaborate with Technical Support and other departments, create documentation, and support service requests in a

Competenze

• Fluent English proficiency for tickets, email, and communication.
• Bachelor's degree in Computer Science or related field.
• WMS familiarity or warehouse software exposure preferred.
• Willingness to work 24/7 rotating shifts.

Mansioni

• Take full responsibility for all Geek+ warehouse systems and related customers.
• Provide 24/7 shift coverage (aligning with the global team on a 24/7 basis, with local A/B/N shift schedules).
• Communicate fluently in English, both written and spoken.
• Prioritize, process, and resolve incidents based on impact, severity, and available resources.
• Fulfill service requests from users and operations personnel.
• Assist Technical Support in handling production incidents.
• Collaborate with Technical Support, Hardware Support, and other senior business staff to resolve incidents.
• Create, maintain, and update documentation such as incident resolution procedures and business knowledge bases.

Conoscenze

Fluent English

Incident management

Customer service mindset

Communication skills

Problem solving

Team collaboration

Formazione

Bachelor's degree in Computer Science or related field

Class of 2027 graduate

Strumenti

WMS knowledge

Descrizione del lavoro

Geek+ is a global technology company specializing in smart logistics, driving robotics and AI for warehouse and factory operations. The role focuses on owning warehouse systems, providing 24/7 coverage, and resolving incidents while maintaining clear English communication with customers and teams.

As a Class of 2027 graduate with a Computer Science or related degree, you will collaborate with Technical Support and other departments, create documentation, and support service requests in a