L&D Team Leader

Guidant Global; Luton; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

A leading managed service provider in the UK is seeking an experienced L&D Team Leader to oversee the operation of a new Learning & Development Administration service. This hybrid role based in Luton requires strong leadership skills, operational excellence, and an ability to manage a team of L&D Coordinators. Ideal candidates will demonstrate analytical skills and the capacity to improve service delivery while supporting a fast-paced environment. Opportunities for travel to Stevenage for training support will be included.

Qualifications

• Experience in operations, managed services, or service delivery.
• Strong analytical skills and the ability to lead and develop people.
• Eligibility for Security Clearance.
• Proficient in Excel and PowerPoint.
• Eligibility for Security Clearance.

Responsibilities

• Lead and mentor a team of up to 6 L&D Coordinators.
• Oversee daily workflow of training requests and performance insights.
• Support hands-on administrative tasks when required.
• Oversee daily workflow: training requests, enrolments, cancellations, rebooking.
• Monitor SLAs, data integrity and service quality.
• Step in to support hands-on admin work when required.
• Improve SOPs, processes and reporting workflows.
• Act as the primary operational contact for the client’s L&D Adviser.
• Lead weekly and monthly service review meetings.
• Deliver MI, performance insights and risk updates.
• Support supplier-related queries with the Supplier Relationship Manager.
• Drive QA standards across the service.
• Encourage team innovation and smarter ways of work.
• Contribute to the setup and evolution of this new service line.

Skills

Operations management

People leadership

Analytical skills

Organisational capability

Proficient in Excel

Proficient in PowerPoint

Tools

Excel

PowerPoint

Job description

Location: Hybrid (Luton base + occasional on‑site in Stevenage)

Contract: Permanent

Salary: Competitive +Attractive Benefits Package

Clearance: Must be eligible for Security Clearance (SC)

About the Opportunit

Guidant Global is launching an exciting new Learning & Development Administration Managed Service within the defence sector. As part of this brand‑new team build, we’re looking for a highly organised, people‑focused L&D Team Leader to oversee the day‑to‑day operation of this high‑profile service

.You’ll lead a team of six L&D Coordinators, ensure the successful delivery of more than 16,000 training bookings per year, and act as the key operational link between internal stakeholders and suppliers. If you thrive in fast‑paced environments, love bringing structure to complexity, and enjoy developing people, this role is for you

.What You’ll Be Doin

• ingLead, support and mentor a team of up to 6 L&D Coordinat
• orsRun regular 1:1s, identify development needs, and build capabil
• ityEnsure strong coverage and balanced workload across the t

eamOperational Deliv

• eryOversee daily workflow: training requests, enrolments, cancellations, rebooki
• ngsMonitor SLAs, data integrity and service qual
• ityStep in to support hands‑on admin work when requi
• redImprove SOPs, processes and reporting workfl
• ionAct as the primary operational contact for the client’s L&D Advi
• sorLead weekly and monthly service review meeti
• ngsDeliver MI, performance insights and risk upda
• tesSupport supplier‑related queries with the Supplier Relationship Mana
• entDrive QA standards across the serv
• iceEncourage team innovation and smarter ways of work
• ingContribute to the set‑up and evolution of this new service l

Essential Skills & Experi

• ence:Operations, managed services or service delivery/customer services outsourced service exper
• ienceExperience leading and developing p
• eopleStrong analytical skills and organisational capab
• ationProficient in Excel and Power
• PointEligibility for Security Clearance

(SC)Desi

• rable:Experience in L&D or training administ
• rationMSP/shared services back
• posureDefence/public sector expe

nmentsAb

• out YouYou’re someo
• ne who:Leads with warmth, clarity and account
• abilityThrives balancing people leadership with hands‑on d
• eliveryHas an eye for quality, accuracy and continuous impr
• ovementEnjoys working collaboratively in a supporti
• ve teamIs flexible, adaptable and comfortable with hybrid
• workingCan travel to Stevenage when required for on‑site trainer support or client m

eetingsWhy Join Guidant

Global?At Guidant, part of the Impellam Group, we foster a culture of innovation, ownership, collaboration and staying human. You’ll join a new service at an exciting moment, with real opportunity to influence processes, shape delivery, and grow your career.We’re building a team that cares about doing great work, supports each other, and delivers meaningful

Location & Workin

g PatternHybrid role with Luton as the bas e office.Travel to Stevenage required when training providers or internal trainers need on‑site support. Candidates must be comfortably co

mmutable.R

to Apply?If you're passionate about people leadership, operational excellence, and delivering an exceptional learning experience for a major UK defence organisation, we’d love to hear from you.