Learning & Development Manager

Worldwide Flight Services (WFS); Hounslow; On-site; GBP 65,000 - 90,000; Full time

Job summary

SATS Group in London Heathrow is seeking a Learning & Development Manager to deliver our L&D strategy across a multi-site operation, covering mandatory training, competency assessment and skills development.

You will lead a team of seven, own the LMS, drive digital training, onboarding, and create digital Work Instructions to boost performance and compliance. A qualification in Education and Training and proven L&D delivery in logistics are essential; background checks apply.

Qualifications

• Relevant qualification in Education and Training.
• Experience delivering L&D in a multi-site Operations/Logistics environment.
• Innovative and change-driven with strong stakeholder management.
• Excellent relationship building and leadership capabilities.

Responsibilities

• Lead and manage a team of 7 including L&D Specialists, Operational Skills Trainers, and a Digital Learning Developer.
• Own the Learning Management System ensuring accuracy of records and efficiency of processes.
• Deliver and grow a comprehensive learning aligned with organisation's goals, fostering a culture of continuous learning.
• Manage the mandatory training framework, ensuring compliance with CAA regulations and other internal and external requirements.
• Lead the digitalisation plan for Training, creating e-learning and micro-learnings.
• Ensure a comprehensive induction and onboarding experience including on-the-job training.
• Create and deliver digital Work Instructions to ensure high-quality learning programmes.
• Manage and grow the digital competency-based programme of assessments, conduct trend analysis.
• Conduct the annual Training Need Analysis connected to performance reviews and create learning pathways.

Skills

Leadership

Stakeholder management

Change management

Collaboration

Relationship building

Education

Education and Training qualification

Tools

SuccessFactors LMS

Job description

Department: Human Resources

Location: London Heathrow

We are looking for a talented Learning & Development Manager who will be responsible for delivering our learning and development strategy across a multi-site operational business; covering mandatory requirements, operational practical training, competency assessment, and skills development programmes.

We are looking for a talented Learning & Development Manager who will be responsible for delivering our learning and development strategy across a multi-site operational business; covering mandatory requirements, operational practical training, competency assessment, and skills development programmes.

This is an on-site based role located at our London Heathrow UK Head office.

Your main responsibilities on a day to day basis will be:

• Lead and manage a team of 7, including L&D Specialists, Operational Skills Trainers, and a Digital Learning Developer.
• Own the Learning Management System ensuring accuracy of records and efficiency of processes.
• Deliver and grow a comprehensive learning aligned with organisation's goals, fostering a culture of continuous learning.
• Manage the mandatory training framework, ensuring compliance with CAA regulations and other internal and external requirements.
• Lead the digitalisation plan for Training, managing the creation of e-learning solutions; and micro-learnings to support organisational training needs.
• Ensure a comprehensive induction and onboarding experience, including a programme of practical training on-the-job.
• Manage the creation and delivery of digital Work Instructions to ensure impactful and high-quality learning programmes.
• Manage and grow the digital competency-based programme of assessments to improve performance and compliance, and conduct trend analysis.
• Conduct the annual Training Need Analysis connected to employee performance reviews and create learning pathways to support development and business needs.
• Produce reports and metrics to monitor the effectiveness of learning activities.

To be successful in this role you will need:

• Relevant qualification in Education and Training.
• Experience using Success Factors LMS desirable.
• Strong track record of delivery in a learning and development role within a multi-site Operations / Logistics business.
• To be innovative and change-driven.
• Strong influence and collaboration skills.
• Excellent relationship builder and stakeholder management.
• Strong leadership capabilities.

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our Values

Safety

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.