Korean-Speaking Passenger Services Agent | Airport Operations

Heathrow Employment & Skills Academy; Hounslow; On-site; GBP 17,000 - 22,000; Full time

Job summary

Heathrow Employment & Skills Academy is seeking a Korean-speaking Passenger Services Agent to support operations at London Heathrow Airport. You will participate in check-in, boarding, arrivals and baggage services, ensuring adherence to customer service standards and safety guidelines.

The role requires fluent Korean, right to work in the UK, and flexibility to work day and weekend shifts. GCSE level education and at least 2 years in customer service are expected, along with good IT literacy

Qualifications

• Fluent in Korean (Essential).
• Knowledge of passenger services processes and customer airline operational procedures.
• At least 2 years' experience in a customer service environment.
• GCSE level or equivalent education.
• Basic IT skills.
• Right to Work in the UK.

Responsibilities

• Ensure smooth daily operation within Passenger Services (check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services).
• Deliver best-in-class customer service for airline customers while meeting SLA and safety standards.
• Handle airline or passenger complaints/claims efficiently and in line with airline policy.

Skills

Korean fluency

Customer service

Communication

Basic IT skills

Cultural awareness

Education

GCSE level or equivalent

Tools

Basic IT tools

Job description

Heathrow Employment & Skills Academy is seeking a Korean-speaking Passenger Services Agent to support operations at London Heathrow Airport. You will participate in check-in, boarding, arrivals and baggage services, ensuring adherence to customer service standards and safety guidelines.

The role requires fluent Korean, right to work in the UK, and flexibility to work day and weekend shifts. GCSE level education and at least 2 years in customer service are expected, along with good IT literacy