Passenger Services Agent - Part-time - Korean Speakers only

strukta Group Ltd; Greater London; On-site; GBP 17,000 - 22,000; Part time

Job summary

strukta Group Ltd. is seeking a Korean-speaking Passenger Services Agent for a part-time, permanent role at London Heathrow Airport.

The position involves working in Passenger Services across check-in, boarding, transfers, UMS, PRMS and baggage services, with emphasis on maintaining excellent customer service and safety standards. The role requires a good command of English and Korean, GCSE-level education or equivalent, and at least 2 years in customer service.

Qualifications

• Educated to at least GCSE level or equivalent.
• Knowledge of passenger services processes and customer airline operational procedures preferred.
• At least 2 years' experience in a customer service environment.
• Basic IT skills are required.

Responsibilities

• Oversee and support daily Passenger Services operations including check-in, boarding, and baggage services.
• Deliver best-in-class customer service and ensure adherence to service standards and safety regulations.
• Handle airline or passenger complaints/claims efficiently and with a customer-centric approach in coordination with airlines.
• Ensure compliance with health & safety, security, and SLA requirements.

Skills

Korean language proficiency

Customer service experience

Strong communication skills

Right to work in the UK

Education

GCSE level or equivalent

Tools

Basic IT skills

Job description

Passenger Services Agent - Part-time - Korean Speakers only

Passenger Services Agent - Part-time - Korean Speakers only - Jan/2027 Start

We are actively searching for vibrant and fluent Korean-speaking Passenger Services Agents to join our energetic team at the bustling London Heathrow Airport!

You will partake in all activities within Passenger Services, check-in, boarding, transfer, off jetty boarding UMS, PRMS, CUSS, arrivals and baggage services. Ensures Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets to ensure overall customer satisfaction in combination with operational cost efficiency.

Hours of Work: Part-time (18.75h/week)

• Responsible for the smooth running of the daily operation within Passenger Services Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customer, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations.


• Ensuring that we are providing best in class customer service delivery for our customer airlines.


• Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy.


• Right to Work in the UK


• Lates start - shifts from 12pm.


• Educated to at least 'GCSE' level standard or equivalent


• Knowledge of passenger services processes and customer airline operational procedures preferred


• Excellent customer service attitude and skills and highly developed communication skills


• At least 2 years' experience of working in a customer service environment


• Basic IT skills

Due to the nature of the role you will be required to submit the following documents to be considered for interview:

• Document confirming your right to work in the UK, for example a passport (original copy if you are shortlisted for interview) and all relevant Home Office documents if applicable


• Proof of your NI number - a payslip from the last 3 months or a P60 from your employer for the last tax year If you have a DBS dated within the last 10 weeks


• Your HMRC 5 Year History letter - obtained on HMRC website or HMRC app

Job Overview

Job Title

Passenger Services Agent - Part-time - Korean Speakers only

Job Type

Part-time, Permanent

Aerospace and Aviation, Travel, Leisure, Tourism and Hospitality

Location

Heathrow (Greater London, England), TW61AH, UK