KJUS | Customer Service & Inside Sales Representative

Twice; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global outdoor sports company in Scotland is seeking a Customer Service & Inside Sales Representative to provide exceptional support to B2B customers. You will handle warranty claims, manage inventory data, and assist with order processing. Ideal candidates will have customer service experience, problem-solving skills, and a passion for outdoor sports. This role offers the chance to work in a dynamic team that values innovation.

Qualifications

• Experience in a customer service or similar role.
• Sales experience preferred.
• Proficient in computer skills and conflict resolution.

Responsibilities

• Support B2B customers on the phone and by e-mail.
• Evaluate, process, and complete warranty claims.
• Maintain customer files, orders, and correspondence.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Multilingual (German, French)

Tools

Netsuite

MS Office

Job description

KJUS | Customer Service & Inside Sales Representative

KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it's not just a job-it's a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide.

The KJUS headquarters are in Boulder, Colorado, with satellite offices in Switzerland and Scotland. Our showrooms can be found worldwide. In 2019, Acushnet Company partnered with KJUS, joining our brand with other fantastic labels like Titleist, FootJoy, Scotty Cameron, and Vokey.

Job Title

KJUS | Customer Service & Inside Sales Representative

Job Objective

This role will play a key role in delivering outstanding customer support. This position reports to the General Manager.

Primary Responsibilities

• Support B2B customers on the phone and by e-mail
• Evaluate, process, and complete warranty claims
• Support in managing the accuracy, availability, and data integrity of inventory (including salesman samples) across all business systems
• Create, send and control customer invoices
• Cooperate with logistics partners, monitor and ensure timely delivery
• Maintain customer files, orders, correspondence, invoices, payments
• Enter & process pre book orders
• Prepare sales statistics and reports to support sales team
• Retain a vast understanding of product lines
• Maintain working knowledge of company policy with regards to products and service policies
• Contact clients and agents to provide sales, product, pricing, and inventory data as required by sales team
• General administrative support to internal departments
• Assist with accurate, timely fulfillment and shipment of order
• Assist with order processing and re-order requests
• Help with occasional golf or ski events
• Coordinate with the marketing and e-commerce on direct-to-consumer promotions, events, etc.

Requirements

• Customer service or similar role experience
• Sales experience preferred
• Experience with Netsuite preferred
• Strong verbal and written communication skills with an aptitude for conflict resolution
• Proficient computer skills (MS Office, Outlook); strong problem-solving and conflict resolution abilities
• Multilingual preferred (German, French, etc.)
• A passion for outdoor sports industry
• Occasionally long periods of sitting, standing, and/or walking

Ready to Make an Impact?

Join us at KJUS and be part of a team that values excellence and innovation.