Kitchen Planner

IKEA; Southampton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

IKEA discount

Life Assurance

Job summary

IKEA Southampton is seeking a customer-focused kitchen planner to design and present tailored kitchen solutions. You will engage customers warmly, plan layouts, and support sales to create inspiring experiences.

The role covers evenings and alternate weekends with a 39-hour week. Salary starts at £27,000 per year, with benefits including an IKEA discount and pension contributions. Proficiency in Office and planning tools is helpful.

Qualifications

• You have an interest in people’s life at home and provide customers with personalised solutions.
• You have experience in a customer oriented business with sales targets and customer conversion rates.
• You are eager to improve the customer experience and grow sales, communicating effectively.

Responsibilities

• Plan and design kitchens for customers in initial and follow-up appointments with accurate plans.
• Identify customer needs and advise on suitable kitchen solutions.
• Support sales by keeping the showroom clean, well presented and easy to shop.
• Respond to customer emails and assist with payments in-store and remotely.
• Communicate with customers via email, text, and calls from pre-appointment to purchase.
• Assist with additional kitchen enquiries and ensure products are available and priced.

Skills

Customer focus

Kitchen planning

Sales driven

Communication

Flexible schedule

Tools

Microsoft Office Suite

Planning Tools

Job description

Join our team at IKEA Southampton and help customers create the heart of their homes! We're looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively.

WHAT WE OFFER

• The Start Date of employment will be: 25th October 2026
• The starting salary for this role is £27,000 per annum, based on skills and experience.
• 39 hours working 5 days per week including evenings and alternate weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount and discount portal helping you save £100s on high street retailers.
• X4 Life Assurance, enhanced statutory pension contributions and interest free loans

as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/

WHAT YOU'LL NEED TO HAVE

• You have an interest in people’s life at home and look to provide customers with personalised solutions that meet their needs.
• You have experience working in a customer oriented business, working closely with sales targets and customer conversion rates.
• You are someone who is always looking for ways to improve the customer experience and grow sales, finding solutions to problems and communicating with the customer.
• You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.

WHAT YOU’LL BE DOING ON THE DAY TO DAY

• Planning & Designing kitchens for customers in both initial and follow up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate.
• You engage with customers identifying their needs, inspiring and advising them on suitable solutions for their life at home.
• Support sales by ensuring the customer meets an area that is clean, well presented and easy to shop.
• Support with responding to the customer emails, securing payments both in store and remotely.
• You will communicate with customers in a variety of ways, including email, text and calls starting from pre appointment calls, and continuing through planning and purchase of their kitchen.
• You will support the overall customer shopping experience in the Kitchens Department by completing other tasks when needed this may include ensuring products are available, priced and supporting with kitchen enquires.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many