Kings Lynn

Paragon Resource Solutions Ltd; Marham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Paragon Resource Solutions Ltd. is seeking a Resident Liaison Officer to join a reputable building maintenance contractor on a permanent basis, based at RAF Marham. Monday–Friday 8am–5pm with a 30-minute lunch break.

The role involves coordinating with the site manager, engaging residents, and ensuring clear communication throughout refurbishment work. You will visit properties, deliver liaison programmes, assist with health and safety checks, handle complaints, and maintain high standards of

Qualifications

• Experience in a similar role.
• Excellent customer service and public-facing experience.
• Full driving license.
• IT skills: Microsoft Office and Excel.
• Good knowledge of Health and Safety.

Responsibilities

• Act as the primary contact for residents during planned refurbishment and upgrades.
• Organise and attend resident liaison meetings to consult residents on issues.
• Carry out pre-start visits to properties and follow-up calls.
• Regularly inform residents about work and liaise throughout the project.
• Assist with health and safety checks and deal with complaints.
• Record customer contacts accurately and maintain high communication standards.
• Provide general administration and supervise tradespeople where needed.

Skills

Customer service

Public facing role

Driving license

Health & Safety knowledge

IT skills

Tools

Microsoft Office

Excel

Job description

Job description

Our client, a reputable Building Maintenance contractor is seeking a Resident Liaison Officer to join their team on a permanent basis based at RAF Marham.

Working Hours - Monday - Friday 8am-5pm. 30 minutes lunch.

Duties and Responsibilities

• Working closely with the site manager to act as the primary point of contact for residents having planned refurbishment and upgrade work carried out to their home.
• To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.
• Visiting properties at survey stage to carry out pre-start visits or phone calls.
• Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.
• Assist with health & safety checks.
• Deal with complaints including initial and follow up visits.
• Accurately record and acknowledge all customer contacts.
• Maintain communication to the highest possible standards of customer care with residents and site teams.
• General administration
• Some supervisory responsibility overseeing the tradespeople.

What you need

• Experience of working in a similar role.
• Excellent customer service skills and experience of working with the general public in a customer facing role.
• Full driving license
• IT skills specifically Microsoft Office and Excel
• Good knowledge of Health and Safety
• Laptop and Smartphone provided