Keyholder & In-Store Brand Leader

URBN; Bath; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Employee discounts up to 40%

Private Medical Insurance

Cycle to work scheme

Season ticket loan

Employee assistance program

Job summary

URBN in Bath is seeking a Key Holder to collaborate with store leadership in supervising operations and creating an engaging customer experience. This role drives sales through personalized service and styling while embedding the brand experience in every interaction.

You will lead by example, empower the stylist team, and ensure smooth store operations and product flow, including omni-channel processes and strong customer engagement.

Qualifications

• Energetic, positive personality that engages customers.
• Ability to thrive in a fast-paced, evolving environment.
• Strong verbal communication and relationship-building skills.

Responsibilities

• Influence brand experience and engage store leadership.
• Drive sales through personalized service, styling, and outfitting recommendations.
• Ensure omni-channel orders are processed timely and accurately.
• Mentor and develop the Stylist team and support role progression.
• Support daily store operations and product flow while upholding brand standards.

Skills

Customer service

Team leadership

Brand ambassador

Verbal communication

Fast-paced environment

Tools

Threads

MPOS

Freeway

Voice of customer tools

Job description

URBN in Bath is seeking a Key Holder to collaborate with store leadership in supervising operations and creating an engaging customer experience. This role drives sales through personalized service and styling while embedding the brand experience in every interaction.

You will lead by example, empower the stylist team, and ensure smooth store operations and product flow, including omni-channel processes and strong customer engagement.