Brand Experience Keyholder & Team Leader

Free People; Bath; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance Program

40% URBN employee discount

Private Medical Insurance

Cycle to work scheme

Season ticket loan

Learning & development

Job summary

Free People in Bath seeks a Key Holder to support store leadership and drive an engaging customer experience. You will empower the team, lead by example, and ensure smooth daily operations while maintaining the brand’s visual standards and omni-channel standards.

You will share product knowledge, coach staff on styling and selling initiatives, and help deliver exceptional customer interactions. A fast-paced retail environment awaits with opportunities for growth and development.

Qualifications

• Brand and retail experience enabling a memorable customer journey.
• Strong leadership and team-coaching capabilities.
• Excellent communication and relationship-building with customers and team.

Responsibilities

• Influence store brand experience and partner with leadership to create engaging customer experiences.
• Lead by example, manage daily zone, drive sales and provide product knowledge sharing.
• Ensure omni-channel order accuracy and timely processing while maintaining visual standards.
• Support opening/closing procedures and daily store operations to ensure smooth store performance.
• Mentor Stylist team and support career development within the store.

Skills

Brand Experience

Leadership

Customer Service

Communication

Sales Focus

Tools

Threads

MPOS

Freeway

Voice of Customer Tools

Job description

Free People in Bath seeks a Key Holder to support store leadership and drive an engaging customer experience. You will empower the team, lead by example, and ensure smooth daily operations while maintaining the brand’s visual standards and omni-channel standards.

You will share product knowledge, coach staff on styling and selling initiatives, and help deliver exceptional customer interactions. A fast-paced retail environment awaits with opportunities for growth and development.