Keyholder & Brand Experience Leader

Free People; Bath; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

URBN employee discounts (up to 40%)

Season ticket loan

Cycle to work

Private Medical Insurance

Job summary

Free People in Bath is seeking a Key Holder to collaborate with store management, drive sales, and create an engaging customer experience. You will lead by example, share product knowledge, and empower the team to deliver exceptional service while managing daily operations and storefront presence.

The role emphasizes mentorship, strong communication, and the ability to thrive in a dynamic retail setting, with opportunities for growth within the URBN family.

Qualifications

• Experience in fashion retail or customer-facing roles.
• Strong verbal communication and relationship-building skills.
• Proactive and adaptable to a fast-paced store environment.

Responsibilities

• Drive brand experience and customer engagement, guiding selling initiatives.
• Lead and mentor the Stylist team, balancing service with store tasks.
• Support store operations, shipment processing, restocking, and Omni-channel accuracy.
• Communicate effectively with the team and contribute to store initiatives and brand focus.

Skills

Brand experience

Customer connection

Leadership

Team management

Communication

Job description

Free People in Bath is seeking a Key Holder to collaborate with store management, drive sales, and create an engaging customer experience. You will lead by example, share product knowledge, and empower the team to deliver exceptional service while managing daily operations and storefront presence.

The role emphasizes mentorship, strong communication, and the ability to thrive in a dynamic retail setting, with opportunities for growth within the URBN family.