Brand Experience & Sales Lead (Keyholder)

URBN Urban Outfitters, Inc.; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Life Leave (annual) Life events leave

Employee Assistance program

Gym membership discounts

Private Medical Insurance

40% employee discount

Season ticket loan

Cycle to work scheme

Structured development opportunities

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder in Bath to collaborate with store management in supervising daily store operations and leading an engaging customer experience.

You will drive sales, monitor key metrics, and mentor team members to uphold brand standards and service excellence. The role emphasizes empowerment, leading by example, and sharing knowledge through Threads, MPOS, and customer feedback tools to deliver a seamless omni-channel experience.

Qualifications

• Energetic and happy demeanor that inspires others.
• Natural relationship builder embracing diversity.
• Clear verbal communication skills for customer and team interactions.
• Able to thrive in a fast-paced, evolving store environment.

Responsibilities

• Brand experience: reflect brand values and create engaging customer experiences.
• Customer connection: drive sales through personalized service and styling recommendations.
• Lead by example in store operations and daily zone management.
• Share product knowledge and brand messaging with the Stylist team.
• Ensure accurate shipment processing, restocking, and product placement.
• Maintain safety, inventory accuracy, and adherence to company policies.

Skills

Energy

Relationship building

Verbal communication

Fast-paced adaptability

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder in Bath to collaborate with store management in supervising daily store operations and leading an engaging customer experience.

You will drive sales, monitor key metrics, and mentor team members to uphold brand standards and service excellence. The role emphasizes empowerment, leading by example, and sharing knowledge through Threads, MPOS, and customer feedback tools to deliver a seamless omni-channel experience.