Key Holder: Elevate Sales & Customer Experience

URBN; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Gym membership discount

Private Medical Insurance

40% employee discount

Season ticket loan

Cycle to work

Continued development

Job summary

URBN in London is seeking a Key Holder to support store management and lead a dynamic team in delivering an engaging customer experience. You will drive sales, monitor key metrics, and model exceptional service.

You will empower staff with product knowledge, utilize in-store tech for omni-channel excellence, and maintain store operations, safety, and inventory accuracy daily. This role also involves mentorship and leadership in a fast-paced retail environment.

Qualifications

• Energy and happiness contagious to others.
• Builds relationships naturally, embraces individuality and diversity.
• Exhibits clear verbal communication skills.
• Ability to thrive in a fast paced, rapidly evolving environment.

Responsibilities

• Influence brand representation and create an engaging customer experience.
• Empower the team to drive sales through personalized service and styling.
• Utilize in-store technology to deliver a seamless omni-channel experience.
• Lead by example in store operations and daily zone management.
• Share product knowledge and brand messaging with the team.
• Support product flow, shipments, restocking and display standards.
• Ensure safety, inventory accuracy, and policy compliance.

Skills

Energy and happiness

Relationship building

Verbal communication

Adaptability in fast-paced environment

Job description

URBN in London is seeking a Key Holder to support store management and lead a dynamic team in delivering an engaging customer experience. You will drive sales, monitor key metrics, and model exceptional service.

You will empower staff with product knowledge, utilize in-store tech for omni-channel excellence, and maintain store operations, safety, and inventory accuracy daily. This role also involves mentorship and leadership in a fast-paced retail environment.