Key Holder — Lead Store & Elevate Customer Experience

Free People; Greater London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Life Leave

Employee discounts (up to 40%)

Employee Assistance program

Private medical insurance

Cycle to work scheme

Season ticket loan

Continued development

Job summary

Free People is seeking a Key Holder to partner with store management in supervising daily operations and creating an engaging customer environment. This role emphasizes driving sales, brand representation, and leadership within a fast-paced London store.

You will empower the team to deliver outstanding service, manage daily shifts, and uphold FP's visual standards while utilizing tools like MPOS and Threads to support seamless omnichannel experiences.

Qualifications

• Experience in retail leadership or supervisory roles, with a focus on sales and customer experience.
• Ability to drive store metrics through engaging customer interactions and team guidance.
• Familiarity with in-store technology and omnichannel processes.

Responsibilities

• Drive sales and customer engagement through personalized service and styling recommendations.
• Lead by example in store operations, opening/closing procedures, and zone management.
• Share product knowledge and brand messaging with the team; mentor staff for career progression.

Skills

Customer service

Sales leadership

Brand representation

Team mentorship

Store operations

In-store tech proficiency

Tools

MPOS

Threads

Freeway

Job description

Free People is seeking a Key Holder to partner with store management in supervising daily operations and creating an engaging customer environment. This role emphasizes driving sales, brand representation, and leadership within a fast-paced London store.

You will empower the team to deliver outstanding service, manage daily shifts, and uphold FP's visual standards while utilizing tools like MPOS and Threads to support seamless omnichannel experiences.