Free People Keyholder 16 Hours - Bath, UK

URBN; Bath; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Employee discounts up to 40%

Private Medical Insurance

Cycle to work scheme

Season ticket loan

Employee assistance program

Job summary

URBN in Bath is seeking a Key Holder to collaborate with store leadership in supervising operations and creating an engaging customer experience. This role drives sales through personalized service and styling while embedding the brand experience in every interaction.

You will lead by example, empower the stylist team, and ensure smooth store operations and product flow, including omni-channel processes and strong customer engagement.

Qualifications

• Energetic, positive personality that engages customers.
• Ability to thrive in a fast-paced, evolving environment.
• Strong verbal communication and relationship-building skills.

Responsibilities

• Influence brand experience and engage store leadership.
• Drive sales through personalized service, styling, and outfitting recommendations.
• Ensure omni-channel orders are processed timely and accurately.
• Mentor and develop the Stylist team and support role progression.
• Support daily store operations and product flow while upholding brand standards.

Skills

Customer service

Team leadership

Brand ambassador

Verbal communication

Fast-paced environment

Tools

Threads

MPOS

Freeway

Voice of customer tools

Job description

Location

16-17 Old Bond St, Bath, , BA1 1BP United Kingdom

Role Summary

A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.

What You'll Be Doing

Brand Experience

• Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
• Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
• Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.

Leadership & Team Management

• Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
• Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
• Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools

Visual & Business Operations

• Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations
• Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP's visual and display standards; ensures omni-channel orders are processed timely and accurately
• Awareness: adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication & Relationships

• Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
• Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication
• Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

What You'll Need

• Energy and happiness that is contagious to your friends, family, and everyone around you
• Builds relationships naturally, embraces individuality and diversity
• Exhibits clear verbal communication skills
• Ability to thrive in a fast paced, rapidly evolving environment

The Perks

Work Life Balance

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts

• Up to 40% employee discount at all URBN Brands

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development

• We offer structured support within the business alongside continued learning and development

#FreePeople

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.